1 reviews | Active since Jan 2016
********** account openned
I Just checked my credit record and there is new truworths account NO: ********** ********** opened on the 16th October 2017. I did not open any truwoths, Identity or YDE or any truworths related store account. I also have never lost my identity document.
Please explain to me how is this possible ?
I have faxed a copy of my ID and a police stamped affidavit to your ***** department. Please advise how soon will this be resolved as I am trying to purchase a vehicle and do not need such against my name and Identity.
Thanks Fezekile Mdluli ( ********** ) **********
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for any inconvenience caused as a result of this matter. We are however pleased to confirm that the investigation of this account has been concluded and successfully resolved. A clearance letter was sent to you via email on 31 October 2017, and a full ITC clearance will be done.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for any inconvenience caused as a result of this matter. We are however pleased to confirm that the investigation of this account has been concluded and successfully resolved. A clearance letter was sent to you via email on 31 October 2017, and a full ITC clearance will be done.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for any inconvenience caused as a result of this matter. We are however pleased to confirm that the investigation of this account has been concluded and successfully resolved. A clearance letter was sent to you via email on 31 October 2017, and a full ITC clearance will be done.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for any inconvenience caused as a result of this matter. We are however pleased to confirm that the investigation of this account has been concluded and successfully resolved. A clearance letter was sent to you via email on 31 October 2017, and a full ITC clearance will be done.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team