1 reviews | Active since Feb 2017
********** account opened in my name
Someone opened an account using my details and ****** personal documents including my green book ID. The store said they will investigate and get back to me in 3 months which is time I cannot afford since my credit score is damaged, my home loan application is also affected. Their KYC (Know Your Customer) process is terrible, they did not ask for a 3 months bank statement or do a thorough check on the applicant to verify his details before granting him an account and they consulted ITC for my credit information without my knowledge or consent.
What is upsetting is that they only call me when they are notifying me of payments but they did not do so when the account was opened, so the cell phone number was not even verified.
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for any inconvenience caused as a result of this matter. However, as we only received the required documents on 10 September 2018, we could only take action on this day.
This matter was escalated to our ***** Department, who is currently attending to this as a matter of urgency. We furthermore confirm that you will be contacted once the investigation has been concluded.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Truworths Online Team
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for any inconvenience caused as a result of this matter. However, as we only received the required documents on 10 September 2018, we could only take action on this day.
This matter was escalated to our ***** Department, who is currently attending to this as a matter of urgency. We furthermore confirm that you will be contacted once the investigation has been concluded.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Truworths Online Team