1 reviews | Active since Nov 2015
********** ACCOUNT OPENED
A fradulent account was opened in my name with my ID. On the 28th of Sep 2015, I received a text to notify me that an account was opened with a limit of R8000 available immediately, an hour after that I received another text thanking me for the recent transaction on this supposedly account I had opened. I contacted the head office to advise them that I did not open an account and they assured me that my number will be removed from the database. I received promtional texts thereafter and then a text on 29 Oct 2015 reminding me of an installment due. Yesterday I spent the whole day calling the Head Office, the Rivonia Truworths branch and one of the Credit Bureau companies to dispute this account. It is now under investigation with Truworths and Transunion. If I didn't pick this up an follow up, my credit record would have been destroyed! Please check your credit records to verify all your active accounts! This has been a huge inconvinience for me! I AM NOT a bona fide customer of Truworths.
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light.
We would like to assure you that our selection process for any new account is very thorough and we do have preventative measures in place. Occasionally, these blocking measures are not always successful; however, when we are notified of ***** immediate action is taken.
We have liaised with our ***** Department in this regard and can confirm receipt of the relevant documentation on 05 November 2015.
We trust that we will be able to successfully resolve this matter for you once the investigation has been concluded and are committed to remain in contact with you until such time.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light.
We would like to assure you that our selection process for any new account is very thorough and we do have preventative measures in place. Occasionally, these blocking measures are not always successful; however, when we are notified of ***** immediate action is taken.
We have liaised with our ***** Department in this regard and can confirm receipt of the relevant documentation on 05 November 2015.
We trust that we will be able to successfully resolve this matter for you once the investigation has been concluded and are committed to remain in contact with you until such time.
Kind regards,
Lynn