BN
Bonni N
1 reviews | Active since Mar 2015
24 Mar 2015, 20:19
********** ACCOUNT OPENED
I received a statement and letter stating that I have an account with Truworths. I have never had/opened an account with Truworths or shop at truworths. I want this account investigated, closed and my credit record updated because I do not fall behind with MY accounts and therefore I will not accept your company to damage my credit record.<br> <br> I also want to know how was the account opened without my original residential address, payslip and ID. I am utterly disgusted with all these companies that chase a sale and forget to scrutinize their potential \client"<br> legitimacy and want this sorted.<br> <br> ***<br> Name: BG Ngcobo<br> ID: ***"""
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Truworths's replyOfficial
25 Mar 2015, 16:50Hello BonniBee22,
At Truworths we view issues of ***** and irregular credit activity in a very serious light. We were most concerned to hear of your experience and immediately brought this matter to the attention of our ***** Department to investigate and address.
According to our records, we requested that you provide us with an affidavit and a certified copy of your identity document. Regrettably, to date, none of the requested documentation was received.
In order for us to ascertain whether your personal details have been *******ly used to obtain a Truworths account, we urge you to forward the requested affidavit and ID copy to our ***** Department on ***, at your earliest convenience. Once all documentation has been received and processed, we will immediately investigate your concerns.
Should you require further assistance with this matter, do not hesitate to contact us directly on *** or email *** and we will gladly assist.
Kind regards,
Charmaine
At Truworths we view issues of ***** and irregular credit activity in a very serious light. We were most concerned to hear of your experience and immediately brought this matter to the attention of our ***** Department to investigate and address.
According to our records, we requested that you provide us with an affidavit and a certified copy of your identity document. Regrettably, to date, none of the requested documentation was received.
In order for us to ascertain whether your personal details have been *******ly used to obtain a Truworths account, we urge you to forward the requested affidavit and ID copy to our ***** Department on ***, at your earliest convenience. Once all documentation has been received and processed, we will immediately investigate your concerns.
Should you require further assistance with this matter, do not hesitate to contact us directly on *** or email *** and we will gladly assist.
Kind regards,
Charmaine
Truworths's reply25 Mar 2015, 16:50
Official
Hello BonniBee22,
At Truworths we view issues of ***** and irregular credit activity in a very serious light. We were most concerned to hear of your experience and immediately brought this matter to the attention of our ***** Department to investigate and address.
According to our records, we requested that you provide us with an affidavit and a certified copy of your identity document. Regrettably, to date, none of the requested documentation was received.
In order for us to ascertain whether your personal details have been *******ly used to obtain a Truworths account, we urge you to forward the requested affidavit and ID copy to our ***** Department on ***, at your earliest convenience. Once all documentation has been received and processed, we will immediately investigate your concerns.
Should you require further assistance with this matter, do not hesitate to contact us directly on *** or email *** and we will gladly assist.
Kind regards,
Charmaine
At Truworths we view issues of ***** and irregular credit activity in a very serious light. We were most concerned to hear of your experience and immediately brought this matter to the attention of our ***** Department to investigate and address.
According to our records, we requested that you provide us with an affidavit and a certified copy of your identity document. Regrettably, to date, none of the requested documentation was received.
In order for us to ascertain whether your personal details have been *******ly used to obtain a Truworths account, we urge you to forward the requested affidavit and ID copy to our ***** Department on ***, at your earliest convenience. Once all documentation has been received and processed, we will immediately investigate your concerns.
Should you require further assistance with this matter, do not hesitate to contact us directly on *** or email *** and we will gladly assist.
Kind regards,
Charmaine