nH
nandi H
1 reviews | Active since Oct 2015
12 Nov 2015, 16:06
********** account
Extremely disappointed with Truworths. My husband and i just recently found out he has an account with truworths so we proceeded on calling headoffice this evening hoping to get a bit more clarity with regards to this account only to find that its been handed over to nimble collections. Truworths advised that nimble will have to dispute it this account for us. So we contacted nimble and to our surprise they told us Truworths would need to dispute it on our behalf. Im extremely frustrated with Truworths as we have never opened an account with them!they cannot even point me in the right direction as to who to contact with regards to this ********** account
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Truworths's replyOfficial
13 Nov 2015, 13:54Hello mkasihle,
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we view account related ***** and irregular credit activity in a very serious light. As a result, we thank you for bringing this matter to our attention.
We sincerely apologize for the manner in which you were assisted in this regard as our consultant and that of the agency should have informed you of the relevant documentation required in this regard. We can assure that this matter will be brought to the attention of the relevant management teams as to ensure that this does not occur in future.
Following our telephonic conversation we can confirm that we have informed you of the required documentation and requested that it be sent to our ***** Department, via email on *** or via fax on ***, in order for them to investigate this matter for you.
We trust that this matter will be successfully resolved once the investigation has been concluded.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we view account related ***** and irregular credit activity in a very serious light. As a result, we thank you for bringing this matter to our attention.
We sincerely apologize for the manner in which you were assisted in this regard as our consultant and that of the agency should have informed you of the relevant documentation required in this regard. We can assure that this matter will be brought to the attention of the relevant management teams as to ensure that this does not occur in future.
Following our telephonic conversation we can confirm that we have informed you of the required documentation and requested that it be sent to our ***** Department, via email on *** or via fax on ***, in order for them to investigate this matter for you.
We trust that this matter will be successfully resolved once the investigation has been concluded.
Kind regards,
Lynn
Truworths's reply13 Nov 2015, 13:54
Official
Hello mkasihle,
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we view account related ***** and irregular credit activity in a very serious light. As a result, we thank you for bringing this matter to our attention.
We sincerely apologize for the manner in which you were assisted in this regard as our consultant and that of the agency should have informed you of the relevant documentation required in this regard. We can assure that this matter will be brought to the attention of the relevant management teams as to ensure that this does not occur in future.
Following our telephonic conversation we can confirm that we have informed you of the required documentation and requested that it be sent to our ***** Department, via email on *** or via fax on ***, in order for them to investigate this matter for you.
We trust that this matter will be successfully resolved once the investigation has been concluded.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we view account related ***** and irregular credit activity in a very serious light. As a result, we thank you for bringing this matter to our attention.
We sincerely apologize for the manner in which you were assisted in this regard as our consultant and that of the agency should have informed you of the relevant documentation required in this regard. We can assure that this matter will be brought to the attention of the relevant management teams as to ensure that this does not occur in future.
Following our telephonic conversation we can confirm that we have informed you of the required documentation and requested that it be sent to our ***** Department, via email on *** or via fax on ***, in order for them to investigate this matter for you.
We trust that this matter will be successfully resolved once the investigation has been concluded.
Kind regards,
Lynn