SK
Sandisa K
1 reviews | Active since Jul 2019
10 Jul 2019, 19:03
********** Account
Upon having my credit rating score being I found out that I apparently have an clothing account with truworths amounting to just over R8000. When going to the truworths store where this account was apparently opened I had to submit an affidavit which I had with me regarding losing my wallet with my smart card. I don't understand how in today's 21 century do just approve some account without validating a person including the details the person provides. Now my life is damn well ruined all cause of an account I never opened. I don't even damn well even need some clothing account and have never opened one to begin with. This is... NONSENSE!
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Replies (2)
Truworths's replyOfficial
11 Jul 2019, 10:48 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply11 Jul 2019, 10:48
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
19 Jul 2019, 15:47 Thank you for bringing this matter to our attention
We acknowledge your frustration in this regard and wish to confirm that we view account-related ***** and irregular credit activity in a very serious light.
Therefore, upon receipt of your post, we escalated your concerns raised to our Forensic department to address. We can confirm that the required documentation was received and a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
We acknowledge your frustration in this regard and wish to confirm that we view account-related ***** and irregular credit activity in a very serious light.
Therefore, upon receipt of your post, we escalated your concerns raised to our Forensic department to address. We can confirm that the required documentation was received and a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
Truworths's reply19 Jul 2019, 15:47
Official
Thank you for bringing this matter to our attention
We acknowledge your frustration in this regard and wish to confirm that we view account-related ***** and irregular credit activity in a very serious light.
Therefore, upon receipt of your post, we escalated your concerns raised to our Forensic department to address. We can confirm that the required documentation was received and a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
We acknowledge your frustration in this regard and wish to confirm that we view account-related ***** and irregular credit activity in a very serious light.
Therefore, upon receipt of your post, we escalated your concerns raised to our Forensic department to address. We can confirm that the required documentation was received and a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team