CM
Channy M
1 reviews | Active since Aug 2015
11 Aug 2015, 15:57
********** ACCOUNT
Good day,<br> <br> A crime of ***** has been committed against my name with your company, an ******* account has been opened using my particulars . I lady called me advising that I an owing R4000. I do not have an account with Truworths and have never.This is ruining my name is so many ways.<br> <br> Clearly this is an inside job, I do not understand why I should be the one to suffer.<br> <br> Last week I was refused a loan from my bank, because of this nonsense, please can I get assistance on this.<br> <br> ********** account number is:***<br> I Was Speaking to Laya Vather<br> <br> Regards,<br> Channy Maleka
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Truworths's replyOfficial
17 Aug 2015, 12:08Hello ChannyM,
Thank you for bringing this matter to our attention.
We acknowledge your frustration in this regard and wish to confirm that we view account related ***** and irregular credit activity in a very serious light.
Therefore, upon receipt of your post, we attempted to contact you to request that you provide the necessary documentation so that we could conduct a thorough investigation, but have been unsuccessful in our attempts.
In order for us to ascertain whether you're personal details have been *******ly used to obtain a Truworths account, we urge you to forward an affidavit and a certified ID copy to our ***** Department on *** or via email to *** , at your earliest convenience.
Once all documentation has been received and processed, we will immediately investigate your concerns.
Should you require further assistance with this matter, do not hesitate to contact us directly on *** or email *** and we will gladly assist.
Kind regards,
Lynn
Thank you for bringing this matter to our attention.
We acknowledge your frustration in this regard and wish to confirm that we view account related ***** and irregular credit activity in a very serious light.
Therefore, upon receipt of your post, we attempted to contact you to request that you provide the necessary documentation so that we could conduct a thorough investigation, but have been unsuccessful in our attempts.
In order for us to ascertain whether you're personal details have been *******ly used to obtain a Truworths account, we urge you to forward an affidavit and a certified ID copy to our ***** Department on *** or via email to *** , at your earliest convenience.
Once all documentation has been received and processed, we will immediately investigate your concerns.
Should you require further assistance with this matter, do not hesitate to contact us directly on *** or email *** and we will gladly assist.
Kind regards,
Lynn
Truworths's reply17 Aug 2015, 12:08
Official
Hello ChannyM,
Thank you for bringing this matter to our attention.
We acknowledge your frustration in this regard and wish to confirm that we view account related ***** and irregular credit activity in a very serious light.
Therefore, upon receipt of your post, we attempted to contact you to request that you provide the necessary documentation so that we could conduct a thorough investigation, but have been unsuccessful in our attempts.
In order for us to ascertain whether you're personal details have been *******ly used to obtain a Truworths account, we urge you to forward an affidavit and a certified ID copy to our ***** Department on *** or via email to *** , at your earliest convenience.
Once all documentation has been received and processed, we will immediately investigate your concerns.
Should you require further assistance with this matter, do not hesitate to contact us directly on *** or email *** and we will gladly assist.
Kind regards,
Lynn
Thank you for bringing this matter to our attention.
We acknowledge your frustration in this regard and wish to confirm that we view account related ***** and irregular credit activity in a very serious light.
Therefore, upon receipt of your post, we attempted to contact you to request that you provide the necessary documentation so that we could conduct a thorough investigation, but have been unsuccessful in our attempts.
In order for us to ascertain whether you're personal details have been *******ly used to obtain a Truworths account, we urge you to forward an affidavit and a certified ID copy to our ***** Department on *** or via email to *** , at your earliest convenience.
Once all documentation has been received and processed, we will immediately investigate your concerns.
Should you require further assistance with this matter, do not hesitate to contact us directly on *** or email *** and we will gladly assist.
Kind regards,
Lynn