KM
Katleho M
1 reviews | Active since Apr 2012
12 May 2015, 17:59
********** Account
I receive a call from a dept collecting agency on behalf of Identity advising me that i am owing an amount of R1500 or so. Firstly i do not have an account with Identity or the Truworths group of stores. clearly a ********** account has been opened under my personal ID number. <br> <br> I want all documents that were used to open an account *******ly under my name. I am in the process to open a police case against the Truworths group as well as preparing my lawsuit towards Truworths. <br> Please contact me on *** - ***<br> ID No: ***
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Truworths's replyOfficial
18 May 2015, 14:30Hello Kat-go,
Thank you for your post and affording us the opportunity to respond.
At Truworths we view issues of ***** and irregular credit activity in a very serious light. We were most concerned to hear of your experience and immediately brought this matter to the attention of our ***** Department to investigate and address.
We have been informed that both accounts are currently under investigation and that they will be liaising with you directly in this regard. According to our records, you have agreed to forward your affidavit and a certified copy of your identity document to *** .
Should you require further assistance with this matter, do not hesitate to contact us directly on *** or email *** and we will gladly assist.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
At Truworths we view issues of ***** and irregular credit activity in a very serious light. We were most concerned to hear of your experience and immediately brought this matter to the attention of our ***** Department to investigate and address.
We have been informed that both accounts are currently under investigation and that they will be liaising with you directly in this regard. According to our records, you have agreed to forward your affidavit and a certified copy of your identity document to *** .
Should you require further assistance with this matter, do not hesitate to contact us directly on *** or email *** and we will gladly assist.
Kind regards,
Lynn
Truworths's reply18 May 2015, 14:30
Official
Hello Kat-go,
Thank you for your post and affording us the opportunity to respond.
At Truworths we view issues of ***** and irregular credit activity in a very serious light. We were most concerned to hear of your experience and immediately brought this matter to the attention of our ***** Department to investigate and address.
We have been informed that both accounts are currently under investigation and that they will be liaising with you directly in this regard. According to our records, you have agreed to forward your affidavit and a certified copy of your identity document to *** .
Should you require further assistance with this matter, do not hesitate to contact us directly on *** or email *** and we will gladly assist.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
At Truworths we view issues of ***** and irregular credit activity in a very serious light. We were most concerned to hear of your experience and immediately brought this matter to the attention of our ***** Department to investigate and address.
We have been informed that both accounts are currently under investigation and that they will be liaising with you directly in this regard. According to our records, you have agreed to forward your affidavit and a certified copy of your identity document to *** .
Should you require further assistance with this matter, do not hesitate to contact us directly on *** or email *** and we will gladly assist.
Kind regards,
Lynn