1 reviews | Active since Dec 2012
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Truworths , runs a real ****. On numerous occassions i have purchased online from Truworths. Truworths ****s the unsuspecting client. I bought 5 items from their ONLINE store. This was delivered to me with the same courier on the same day with 5 different packets and FIVE delivery charges. R44.00 per item. The biggest Ever ***** .Unreal, Customer care at Truworths is disgusting. I need to let CARTE BLANCHE investigate further
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your experience with your recent Fashion Delivery order.
We have investigated all concerns and have established that your order was handled in accordance with our procedure for Fashion Delivery orders. However, as the requested items were sourced and charged at different Truworths stores, additional delivery fees were erroneously debited to your account.
Further to this, we have requested that these added delivery fees be reversed from your Truworths account, and confirm that this transaction will reflect on your next account statement.
We wish to sincerely apologise for this experience and we thank you once again for the opportunity to assist you.
Kind regards,
Truworths Online Team
Best regards,
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your experience with your recent Fashion Delivery order.
We have investigated all concerns and have established that your order was handled in accordance with our procedure for Fashion Delivery orders. However, as the requested items were sourced and charged at different Truworths stores, additional delivery fees were erroneously debited to your account.
Further to this, we have requested that these added delivery fees be reversed from your Truworths account, and confirm that this transaction will reflect on your next account statement.
We wish to sincerely apologise for this experience and we thank you once again for the opportunity to assist you.
Kind regards,
Truworths Online Team
Best regards,