1 reviews | Active since Jul 2016
***** - Still no case number after millions emails and phone call.
<p>I went to Truworths Kollonade some time last year ( between March and June) to make a purchase of a lipstick and Blush. I accidentally forgot my card there. I later went back to collect it. I went to pay the money that I had owed some few months later just to be told that I had made a purchase of goods worth R9000 and I now have to pay R4000 from R1500. I sent my card and signatures to the Head Office and there was no communication or what so ever. It turned out I had made purchases in places i have never been and I have bought things I am not aware off. I now owe R115000 and my lawyer has sent numerous letters but I guess they fell on blind eyes. I went back just today and I was told the person handling the account is not available. I am not listed as a bad payer because of them.</p>
The incident mentioned in your post has brought about great concern and we therefore immediately enquired with our ***** department in this regard.
We were informed that your dispute was brought to their attention in October 2015, and their findings were inconclusive.
We can verify that a thorough investigation is being conducted by the manager and we are committed to provide you with feedback once the investigation has been concluded.
Kind regards,
Truworths Online Team
The incident mentioned in your post has brought about great concern and we therefore immediately enquired with our ***** department in this regard.
We were informed that your dispute was brought to their attention in October 2015, and their findings were inconclusive.
We can verify that a thorough investigation is being conducted by the manager and we are committed to provide you with feedback once the investigation has been concluded.
Kind regards,
Truworths Online Team
