MN
Miehleketo N

1 reviews | Active since Jul 2016

07 Jul 2016, 15:17

***** - Still no case number after millions emails and phone call.

<p>I went to Truworths Kollonade some time last year ( between March and June) to make a purchase of a lipstick and Blush. I accidentally forgot my card there. I later went back to collect it. I went to pay the money that I had owed some few months later just to be told that I had made a purchase of goods worth R9000 and I now have to pay R4000 from R1500. I sent my card and signatures to the Head Office and there was no communication or what so ever. It turned out I had made purchases in places i have never been and I have bought things I am not aware off. I now owe R115000 and my lawyer has sent numerous letters but I guess they fell on blind eyes. I went back just today and I was told the person handling the account is not available. I am not listed as a bad payer because of them.</p>

0
Replies (1)
Truworths
Truworths's reply20 Jul 2016, 11:25
Official

The incident mentioned in your post has brought about great concern and we therefore immediately enquired with our ***** department in this regard.

We were informed that your dispute was brought to their attention in October 2015, and their findings were inconclusive.

We can verify that a thorough investigation is being conducted by the manager and we are committed to provide you with feedback once the investigation has been concluded.

Kind regards,

Truworths Online Team