***** / ****

I have not received any response to my email I sent to Management at Truworths Head Office: From: Galathianakis Catherine Sent: 30 January 2018 11:12 AM To: ********** Subject: ***** and ****: Complaint - if I do not get an appropriate response, I I will take this matter further Importance: High

I address the Management of Truworths:

Firstly, I do not, nor have I ever had an account with Truworths.

I have been receiving calls systematically – from 07H00 in the morning, in the afternoon and right up to 20H30 in the evening from the beginning of January from these numbers:

********** and variations on the two end digits, (021) ********** and (021) ********** . Recorded messages have been left saying that “I need to make a payment immediately and to contact (021) ********** to make an arrangement”, but it never states what company is calling.

As I did not recognize those numbers, I never answered these calls, until they started ramping up and on Friday – 26th January @ 13:37 I received yet another call from the number (021)- ********** . I rejected the call and then I returned the call, using the number that come up on my cellphone – dialling in now on my office landline. I spoke to a lady called Nokuthula Mlangeni and I asked her which company this was and she told me it was Truworths.

I asked why I am being harassed constantly with calls as I do not have an account with Truworths. I also asked which Truworths and I asked for the street address. She told me she was not allowed to give that information out and would have to check with the Supervisor. She came back to me to say the Supervisor said she was not allowed to give me the street address. I told her to please remove my number off their system as I do not have a Truworths account. I asked her where she got my cell number from and she asked me if I was connected to a “Martin” as it shows on my account…..I told her I DO NOT have an account with Truworths and I do not know a Martin. I warned her that if I received another call from them, that I would hand this over to my Attorneys. I then asked to speak to the Supervisor. I then spoke to a gentleman, who asked for my ID number….which of course, I absolutely refused to give. He said he needed my ID number to sort out the issue……I reiterated again that I do not have an account with Truworths and they had better remove my cell number off the system. He said he could not guarantee that I would not be called again…..

Then, yesterday morning at 07H00, whilst I was on my way into work, I received another call – this time from the number ********** – and this lady said she was from Truworths Head Office. I asked her why she is calling me – referring her to my conversation of Friday. I asked her where she got my number from and she told me that an “Angela” gave her my number. I told her I do not know an Angela and I do not have an account with Truworths. I again warned that they remove my number off their system otherwise I will take this matter further.

So, now I await your response on this matter. And I do not want the response to be: “We are sorry for the inconvenience caused” response.

I want a full investigation and the outcome emailed to me in this regard – there seems to be a syndicate operating from Truworths, ******** people to make payments. This is ***** and a **** that people are committing in the name of Truworths and if this has happened to me, without a doubt, this is going on with other hapless people as well. I expect to receive a response to my satisfaction that this matter has been handled with the seriousness that it deserves.

Catherine Galathianakis