LH
Linda H
1 reviews | Active since Jan 2015
31 Jan 2015, 07:20
***** on my debit bank card
On sunday 25 january 2015 paid with my debit bank card amount of R525.00 for a dress. On 28 jan. Debit amound was deducted which was correct. On 29 & 30 jan 2015 the amount of R525.00 was deducted each time thus I have paid R1575.00 for the dress instead of R525.00. Are they gonna keep deducting each day till nothing left in my account?
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Truworths's replyOfficial
03 Feb 2015, 08:31Hello LGH0828,
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
Standard Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Chevola
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
Standard Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Chevola
Truworths's reply03 Feb 2015, 08:31
Official
Hello LGH0828,
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
Standard Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Chevola
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
Standard Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Chevola