*****, *****

Listen I know that I missed last months payment but that was because I find it difficult to get to a mall and pay my account. I gave them permission to do a ONCE off debit order and they called me twice to confirm. Come December I miss my payment date again, don't judge me I live on a farm but I planned to settle my account when I get back from my farm. I get an sms stating that I should pay my installment by the 1st of January next year to keep my healthy credit. On the 13th I get a bank notification that a debit order from truworths has gone through . I give them a call and they tell me that I have set up a monthly debit order and that was how they got my banking information. I explained to her that it was a one time arrangement and that it doesn't make any sense to debit during mid-month because that means that I am incurring more debt. She promised to get back to me after she has spoken to her supervisor and she never got back to me. After a week I called again and the lady told me that their system set up the debit order and she can't see who set it up in the 1st place. Again she promised to speak with her supervisor and get back to me but guess what dololo. I feel violated, they think that they can do as they please with my account. I am livid, I want to know who authorized the second debit order and they refuse to send me copies of the calls I made to them. As soon as I settle my account with truworths, I want nothing to do with them and I do not want to to receive any contact from them. They must remove me from their mailing list or database because they have lost a customer in me.