***** case

Hi, Truworth and the way they deal with a ***** case is ridiculous and annoying. The process is useless and they don't take us serious. I made my last purchase with my card buying shoes for R480 Nd by the time my card balance was R0.00 on the 4th October 2019. The next month after my purchase I received a message saying I owe R760 as my monthly payment, I then thought it was an error, by the time I got the second message I went to the store to clear the glitch to my shock apparently it wasn't because I was told my card made 2 purchases on the 8th of October 2019 with the amount of R2452.00 and R1531.00. A call was made by a lady called Lebogang and was told to go to the police station and make an affidavit stating that I had no idea about the purchase and I don't know who might have taken the card and and pay the amount I owe which was R500, I did just that on the same day. I was told an investigation will take place Nd I will be notified about the process. A month went by Nd no communication until I went back to the store to asked about the progress, and was told to be patient and wait for a call. About 2dayz later a guy from Head office called me to ask me questions of which I answered, they asked whether I lost my card and I said no and Its in my possession. He then said they won't be continuing with the investigation because HE THINKS IT'S SOMEONE CLOSE TO ME!!! He then told me to go to the police station and open a ***** case and I did. They took my matter to the ombudsman and I explained everything and why I didn't pay because i didn't purchase anything. They asked me me do another affidavit and my ID and I did and the matter was taken back to Truworth head office. The guy called me again and he asked if I didn't do any investigation on my own and I told him I did and I didn't find anything because I don't even know what to look for, he called to let me know that the purchase was for a 6-7 year old baby girl. Nd I don't know of anyone with a person with a child of that age. He said he will keep calling but he hasn't. They keep sending me messages to pay. Please Help