1 reviews | Active since Apr 2017
***** account on my name
Yesterday i found out that someone opened an account with Truworth using my personal details. this is ***** and have opened a ***** case with the store but i want to know how can your consultant open an account without my details but all my details are with me, never got ******,lost, borrowed to someone else or gave them to anyone over the phone, clearly this is an inside job, that agent who opened this account knows this person and this agent is clearly working with these *********. I DO NOT HAVE TRUWORTH ACCOUNT AND CANNOT AFFORD ONE. i need this sorted out as soon as possible, i cannot wait two months for me name to be cleared for something i have not done, this is affecting my name in a very bad way. please.
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We would like to assure you that our selection process for any new account is very thorough and we do have preventative measures in place. Occasionally, these blocking measures are not always successful; however, when we are notified of ***** immediate action is taken.
Following our email communication, we acknowledge receipt of the required documents on 09 January 2018, and have forwarded this information to our ***** Department for immediate attention.
If you require any further assistance, please do not hesitate to contact us on 021- *** or send an e-mail to ***.
Kind regards,
Truworths Online Team
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We would like to assure you that our selection process for any new account is very thorough and we do have preventative measures in place. Occasionally, these blocking measures are not always successful; however, when we are notified of ***** immediate action is taken.
Following our email communication, we acknowledge receipt of the required documents on 09 January 2018, and have forwarded this information to our ***** Department for immediate attention.
If you require any further assistance, please do not hesitate to contact us on 021- *** or send an e-mail to ***.
Kind regards,
Truworths Online Team