NM
Ntombizodwa M
1 reviews | Active since Feb 2019
15 Feb 2019, 07:09
***** account
13 February someone opened a ********** account in my name when my ID was here with me at a Vosloorus truworths I emailed my documents to the ***** department and want this matter urgently attended to. This was an inside job and reflects bad on their business and a loss. Truworths needs to investigate its employees they will be like edcon and go down the drain if this persists.
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Truworths's replyOfficial
15 Feb 2019, 15:40 Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We can confirm that when the required documentation was received on 15 February 2019, a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We can confirm that when the required documentation was received on 15 February 2019, a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply15 Feb 2019, 15:40
Official
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We can confirm that when the required documentation was received on 15 February 2019, a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We can confirm that when the required documentation was received on 15 February 2019, a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
Best regards,