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Thank you for your post and allowing us the opportunity to respond.

We can confirm that our consultant has been in contact with you in this regard, to inform of the documents required in order for our Forensics Department to conduct an investigation into this matter.

We trust that your dispute will be successfully resolved once the documents are received and the investigation has been finalized.

Please feel free to contact us on *** or via email to *** should you have any further inquiries, in the interim.

Kind regards,

Truworths Online Team