1 reviews | Active since Dec 2016

13 Dec 2016, 16:19

*****

<p>I have tried numerous times to contact truworths to let them know that I have no account with them even though it reflects on my credit check that I owe them over R6000. I have never opened an account with them or authorised anyone to do so in my name or make purchases. The sales team dont seem to have a clue on how to resolve this and all emails im given bounce. My credit score has now been affected by their inability to resolve issues</p>

0
Replies (3)
Truworths
Truworths's reply20 Dec 2016, 12:22
Official

At Truworths, we view issues of ***** and irregular credit activity in a very serious light and are concerned to read of your experience in this regard.

We can confirm that one of our consultants has contacted you and requested that you provide the necessary documentation so that we could conduct a thorough investigation.

We acknowledge your frustration and trust that this matter will be resolved once the investigation is concluded.

Kind regards,

Truworths Online Team

Truworths
Truworths's reply20 Dec 2016, 12:23
Official

At Truworths, we view issues of ***** and irregular credit activity in a very serious light and are concerned to read of your experience in this regard.

We can confirm that one of our consultants has contacted you and requested that you provide the necessary documentation so that we could conduct a thorough investigation.

We acknowledge your frustration and trust that this matter will be resolved once the investigation is concluded.

Kind regards,

Truworths Online Team

's update06 Jan 2017, 10:01
Reviewer Update

hi could someone please contact me on this