1 reviews | Active since Oct 2016
*****
<p> I am a regular client with truworths for more than 5yrs. I paid up my account sometimes in april this year and stopped using it for several months, on the 3rd of October i bought a shirt and one dress that cost about R1000 for both in Newtown mall JHB, from the R12000 credit i had,to my SUPPRISE few days later i got an sms about my recent purchase from a store that i DON'T even know or visited and an sms about sale starting on thursday, informing me that i have R1200 left to spend.I never purchased any clothing after the items i bought in newtown mall,who authorized the items that were bought on my account **********LY for so much credit. Can you guys deal with this URGENTLY I DON'T WANT MY CREDIT SCORE TO BE AFFECTED.IS THIS THE THANK YOU THAT YOU OFFER TO ME AFTER BEING A REGULAR CLIENT TO YOUR BUSINESS?</p> <p>Regards</p> <p>Mduduzi Mpande</p>
Upon receipt of your post we immediately escalated this matter to the relevant department. We were informed that they are aware of your dispute, following your call received via our Call Centre on 12 October 2016, and were awaiting the required documents.
We can verify that these were received on 13 October and the investigation is currently in process. They are further committed to providing you with the outcome once the investigation is concluded.
Please feel free to contact us on *** or via email on ***, should you have any further enquiries in the interim.
Kind regards,
Truworths Online Team
Upon receipt of your post we immediately escalated this matter to the relevant department. We were informed that they are aware of your dispute, following your call received via our Call Centre on 12 October 2016, and were awaiting the required documents.
We can verify that these were received on 13 October and the investigation is currently in process. They are further committed to providing you with the outcome once the investigation is concluded.
Please feel free to contact us on *** or via email on ***, should you have any further enquiries in the interim.
Kind regards,
Truworths Online Team