1 reviews | Active since Dec 2015
*****
My boyfriend went to boulders mall Uzzi store to do some festive season shopping,it is the only shop he does his shopping and knows the staff very well at the shop,up until the 21/12/2015 as he was still doing his shopping one of the shop assistance approached him and said there is another way of buying clothes like when somebody lay_bye the clothes and fails to pay for it then they select a customer to pay for the remaining balance then you can change the clothes and take what you want with the amount you paid plus the lay_bye,My boyfriend was given a slip written John,He paid R1000 and the shop assistance said we must wait hes going to look for the clothes so we can change them and take my boyfriend size,the assistance never came back ever since he went to the office at the back and we waited for a very long time until we asked one of the guys working there and he just confirmed from the manager that the guy has already knocked off and is going on leave,we requested them to check their cameras and told them he never went out of the shop and we were told there is no cameras at the store,we were only told that the guy has knocked off and is going on leave,what can i regarding this
Thank you for your post.
We were truly concerned to read of your boyfriend's experience and immediately escalated this matter to the Area Manager of the store in question.
We wish to advise you that Truworths does not have the facility to provide lay-buys nor do we offer the facility mentioned in your post.
We were informed that the Store Manager has since contacted him and is currently investigating this matter.
We can assure you that the matter will be thoroughly dealt with by the Store and Area Managers of the store in question, who is also committed to remain in contact with your boyfriend until this matter has successfully been resolved.
We trust that we have adequately responded to the concerns raised in your post.
Yours sincerely
Lynn
Thank you for your post.
We were truly concerned to read of your boyfriend's experience and immediately escalated this matter to the Area Manager of the store in question.
We wish to advise you that Truworths does not have the facility to provide lay-buys nor do we offer the facility mentioned in your post.
We were informed that the Store Manager has since contacted him and is currently investigating this matter.
We can assure you that the matter will be thoroughly dealt with by the Store and Area Managers of the store in question, who is also committed to remain in contact with your boyfriend until this matter has successfully been resolved.
We trust that we have adequately responded to the concerns raised in your post.
Yours sincerely
Lynn