LL
Lesego L
1 reviews | Active since Dec 2021
20 Dec 2021, 14:36
Fragrance from truworths online canceled after 2 days of purchase
Truworths had an online sale on fragrances and I managed to purchased 1 and it allowed me to proceed with the order until the end I paid the amount requested and I even got the confirmation email that my order will be ready for collection thn yesterday I recieved an email saying my order is on the way to the store, than boom today I recieve an email saying that my order has been canceled because it is out of stock and I will get my money after 7 to 10 working day. Like Realy how is that possible? Why didn't they stop the sale after seeing that they ran out of stock. I don't want money I want what I have ordered
Helpful (0)
Replies (1)0
Replies (1)Truworths's replyOfficial
21 Dec 2021, 09:43Hi Lesego ,
Thank you for your post.
We're concerned to hear about your online experience. We have escalated your concerns raised to the relevant Management team to investigate, please note that feedback will be provided once received.
Kind regards,
Truworths Online Team
Thank you for your post.
We're concerned to hear about your online experience. We have escalated your concerns raised to the relevant Management team to investigate, please note that feedback will be provided once received.
Kind regards,
Truworths Online Team
Truworths's reply21 Dec 2021, 09:43
Official
Hi Lesego ,
Thank you for your post.
We're concerned to hear about your online experience. We have escalated your concerns raised to the relevant Management team to investigate, please note that feedback will be provided once received.
Kind regards,
Truworths Online Team
Thank you for your post.
We're concerned to hear about your online experience. We have escalated your concerns raised to the relevant Management team to investigate, please note that feedback will be provided once received.
Kind regards,
Truworths Online Team
