RG
Rose G
1 reviews | Active since Sept 2014
03 Jul 2015, 14:31
FRADULANT TRANSECTION ON ACCOUNT
I have received an sms yesterday from Trueworths that my account is Due by R530.00.I then decided to call the number on the SMS since I know I don't owe anything on my trueworths account and that I hadn't used it in months. I was then told that a purchase amounting to around R3000 was done on my account. For one I am in Pretoria and haven't been in Durban for over a year,2 I have always had my card with me. I don't understand how this purchase could have possible have happened. I really hope this matter will be investigated and resolved as I am not going to pay for this transection.
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Truworths's replyOfficial
07 Jul 2015, 15:57Hello RoseDagama1983,
Thank you for your post and informing us regarding this matter.
At Truworths, we view account related ***** and irregular credit activity in a very serious light.
We therefore immediately escalated your dispute to our ***** and Legal department to attend to this matter. We were informed that the matter was brought to their attention, following your telephonic conversation with one of our Call Centre consultants on 02 July 2015.
We believe that one of our consultants from our ***** and Legal department has been in contact with you and has requested that you obtain an affidavit which confirms that you did not make the purchase mentioned in your post and a further copy of your Identity document.
We urge you to please send the required documents to *** at your earliest convenience and confirm that once the requested documentation is received, a complete investigation will be launched.
We trust that we have acceptably addressed your concerns. Should you require any further assistance, please contact us on *** or via email ***.
Kind regards,
Lynn
Thank you for your post and informing us regarding this matter.
At Truworths, we view account related ***** and irregular credit activity in a very serious light.
We therefore immediately escalated your dispute to our ***** and Legal department to attend to this matter. We were informed that the matter was brought to their attention, following your telephonic conversation with one of our Call Centre consultants on 02 July 2015.
We believe that one of our consultants from our ***** and Legal department has been in contact with you and has requested that you obtain an affidavit which confirms that you did not make the purchase mentioned in your post and a further copy of your Identity document.
We urge you to please send the required documents to *** at your earliest convenience and confirm that once the requested documentation is received, a complete investigation will be launched.
We trust that we have acceptably addressed your concerns. Should you require any further assistance, please contact us on *** or via email ***.
Kind regards,
Lynn
Truworths's reply07 Jul 2015, 15:57
Official
Hello RoseDagama1983,
Thank you for your post and informing us regarding this matter.
At Truworths, we view account related ***** and irregular credit activity in a very serious light.
We therefore immediately escalated your dispute to our ***** and Legal department to attend to this matter. We were informed that the matter was brought to their attention, following your telephonic conversation with one of our Call Centre consultants on 02 July 2015.
We believe that one of our consultants from our ***** and Legal department has been in contact with you and has requested that you obtain an affidavit which confirms that you did not make the purchase mentioned in your post and a further copy of your Identity document.
We urge you to please send the required documents to *** at your earliest convenience and confirm that once the requested documentation is received, a complete investigation will be launched.
We trust that we have acceptably addressed your concerns. Should you require any further assistance, please contact us on *** or via email ***.
Kind regards,
Lynn
Thank you for your post and informing us regarding this matter.
At Truworths, we view account related ***** and irregular credit activity in a very serious light.
We therefore immediately escalated your dispute to our ***** and Legal department to attend to this matter. We were informed that the matter was brought to their attention, following your telephonic conversation with one of our Call Centre consultants on 02 July 2015.
We believe that one of our consultants from our ***** and Legal department has been in contact with you and has requested that you obtain an affidavit which confirms that you did not make the purchase mentioned in your post and a further copy of your Identity document.
We urge you to please send the required documents to *** at your earliest convenience and confirm that once the requested documentation is received, a complete investigation will be launched.
We trust that we have acceptably addressed your concerns. Should you require any further assistance, please contact us on *** or via email ***.
Kind regards,
Lynn