RK
Refilwe K

1 reviews | Active since Mar 2023

16 Mar 2023, 17:52

Fongkong Perfumes

I bought myself a perfume at Truworths THE GLEN in February for my birthday it was a versace brand the perfume caused me R1700 .I used the perfume and did not even smell ,when I returned it to Truworths they took it and claimed they will contact the supplier,and they promised to call me in two days time ,15days passed no call from them I had to go to the store to find out what has happened to my query as Truworths is now calling me to pay their account.when I get there the lady **** to say they contacted the supplier as the supplier said there was nothing wrong with the perfume

Now they expect me to take the perfume back 15days later ,and one can never return anything to a retail store and they accept it 15days later ,

I am very unhappy with service from Truworths .I demand a Wittenberg email stating the procedure confirming that there is nothing faulty with the perfume

0
Replies (1)
Truworths
Truworths's reply06 Apr 2023, 16:24
Official
Dear Refilwe,

We believe that your fragrance was credited from your account and this matter was escalated to the fragrance rep.

We wish to thank you bringing this matter to our attention.

Regards,

Tania
Truworths Customer Service