AM
Aviwe M
1 reviews | Active since Jul 2015
12 Jan 2016, 10:44
Feedback on Disputed accoumts
On the 7th of December I submitted affidavits stipulating to the Identity, YDE and Truworths accounts being **********. Last I called I was told the investigation is still on going.<br> <br> It's been over a month now and I'd like feedback please.<br>
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Truworths's replyOfficial
14 Jan 2016, 11:41Hello Aviemb,
Thank you for your post.
We acknowledge receipt of your dispute in December 2015 and liaised with our ***** Department in this regard.
We were informed that clearance letters were issued to you on 18 and 21 December for the respective accounts, confirming the outcome of their investigation.
As you indicated that you did not receive these letters we have requested our ***** Department to send them to you via email. Following our telephonic conversation, you have confirmed receipt of these letters via email.
We trust that we have successfully resolved this matter for you and look forward to seeing you in our stores again soon.
Please feel free to contact us on *** or via email on *** should you have any other inquiries.
Kind regards,
Lynn
Thank you for your post.
We acknowledge receipt of your dispute in December 2015 and liaised with our ***** Department in this regard.
We were informed that clearance letters were issued to you on 18 and 21 December for the respective accounts, confirming the outcome of their investigation.
As you indicated that you did not receive these letters we have requested our ***** Department to send them to you via email. Following our telephonic conversation, you have confirmed receipt of these letters via email.
We trust that we have successfully resolved this matter for you and look forward to seeing you in our stores again soon.
Please feel free to contact us on *** or via email on *** should you have any other inquiries.
Kind regards,
Lynn
Truworths's reply14 Jan 2016, 11:41
Official
Hello Aviemb,
Thank you for your post.
We acknowledge receipt of your dispute in December 2015 and liaised with our ***** Department in this regard.
We were informed that clearance letters were issued to you on 18 and 21 December for the respective accounts, confirming the outcome of their investigation.
As you indicated that you did not receive these letters we have requested our ***** Department to send them to you via email. Following our telephonic conversation, you have confirmed receipt of these letters via email.
We trust that we have successfully resolved this matter for you and look forward to seeing you in our stores again soon.
Please feel free to contact us on *** or via email on *** should you have any other inquiries.
Kind regards,
Lynn
Thank you for your post.
We acknowledge receipt of your dispute in December 2015 and liaised with our ***** Department in this regard.
We were informed that clearance letters were issued to you on 18 and 21 December for the respective accounts, confirming the outcome of their investigation.
As you indicated that you did not receive these letters we have requested our ***** Department to send them to you via email. Following our telephonic conversation, you have confirmed receipt of these letters via email.
We trust that we have successfully resolved this matter for you and look forward to seeing you in our stores again soon.
Please feel free to contact us on *** or via email on *** should you have any other inquiries.
Kind regards,
Lynn