MT
Maropeng T
1 reviews | Active since May 2019
03 Jun 2019, 15:42
FEEDBACK
I am still waiting for feedback regarding my refund or new phone
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Truworths's replyOfficial
09 Jul 2019, 15:25 We have noted your post and escalated your concerns raised to the relevant department.
We can confirm that your phone has been with MTN for an assessment for a month now, and further confirm that a courtesy phone has been provided by the relevant store.
MTN has advised us that they have been experiencing a backlog, thus the delay with your phone, and can confirm that we have tried contacting you to provide feedback, but have been regrettably unsuccessful in our attempt.
We encourage you to contact us directly on *** or via email ***, should you require any further assistance.
Kind regards,
Truworths Online Team
We can confirm that your phone has been with MTN for an assessment for a month now, and further confirm that a courtesy phone has been provided by the relevant store.
MTN has advised us that they have been experiencing a backlog, thus the delay with your phone, and can confirm that we have tried contacting you to provide feedback, but have been regrettably unsuccessful in our attempt.
We encourage you to contact us directly on *** or via email ***, should you require any further assistance.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply09 Jul 2019, 15:25
Official
We have noted your post and escalated your concerns raised to the relevant department.
We can confirm that your phone has been with MTN for an assessment for a month now, and further confirm that a courtesy phone has been provided by the relevant store.
MTN has advised us that they have been experiencing a backlog, thus the delay with your phone, and can confirm that we have tried contacting you to provide feedback, but have been regrettably unsuccessful in our attempt.
We encourage you to contact us directly on *** or via email ***, should you require any further assistance.
Kind regards,
Truworths Online Team
We can confirm that your phone has been with MTN for an assessment for a month now, and further confirm that a courtesy phone has been provided by the relevant store.
MTN has advised us that they have been experiencing a backlog, thus the delay with your phone, and can confirm that we have tried contacting you to provide feedback, but have been regrettably unsuccessful in our attempt.
We encourage you to contact us directly on *** or via email ***, should you require any further assistance.
Kind regards,
Truworths Online Team
Best regards,