BS
Buedine S
1 reviews | Active since Jun 2015
15 Jun 2015, 12:11
FED UP WITH TRUWORTHS
Good day<br> <br> I have settled my account with Truworths last month already and no-one can provide me with a paid up letter for this account, I have called in numerous times and emailed them as well. I really want this account updated on the credit bureau as a matter of urgency!!!!
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
19 Jun 2015, 17:02Hello BuedineS,
We thank you for bringing this matter to our attention.
As your Truworths account is no longer reflecting on our database, we have liaised with our Legal Department, who informed us that your account was being administered by an external collections agency Munnik Basson Dagama (MBD) managing your account on our behalf.
We have therefore escalated this matter to their Customer Services Department. We were informed that a paid up letter was sent to you and a further update was sent to the relevant Credit Bureaus.
We wish to apologise for the service mentioned in your post however trust that we were able to acceptably attend to this matter for you.
Should you have any further enquiries regarding this matter, we kindly urge you to refer this matter to MBD Attorneys directly on ***.
Kind regards,
Lynn
We thank you for bringing this matter to our attention.
As your Truworths account is no longer reflecting on our database, we have liaised with our Legal Department, who informed us that your account was being administered by an external collections agency Munnik Basson Dagama (MBD) managing your account on our behalf.
We have therefore escalated this matter to their Customer Services Department. We were informed that a paid up letter was sent to you and a further update was sent to the relevant Credit Bureaus.
We wish to apologise for the service mentioned in your post however trust that we were able to acceptably attend to this matter for you.
Should you have any further enquiries regarding this matter, we kindly urge you to refer this matter to MBD Attorneys directly on ***.
Kind regards,
Lynn
Truworths's reply19 Jun 2015, 17:02
Official
Hello BuedineS,
We thank you for bringing this matter to our attention.
As your Truworths account is no longer reflecting on our database, we have liaised with our Legal Department, who informed us that your account was being administered by an external collections agency Munnik Basson Dagama (MBD) managing your account on our behalf.
We have therefore escalated this matter to their Customer Services Department. We were informed that a paid up letter was sent to you and a further update was sent to the relevant Credit Bureaus.
We wish to apologise for the service mentioned in your post however trust that we were able to acceptably attend to this matter for you.
Should you have any further enquiries regarding this matter, we kindly urge you to refer this matter to MBD Attorneys directly on ***.
Kind regards,
Lynn
We thank you for bringing this matter to our attention.
As your Truworths account is no longer reflecting on our database, we have liaised with our Legal Department, who informed us that your account was being administered by an external collections agency Munnik Basson Dagama (MBD) managing your account on our behalf.
We have therefore escalated this matter to their Customer Services Department. We were informed that a paid up letter was sent to you and a further update was sent to the relevant Credit Bureaus.
We wish to apologise for the service mentioned in your post however trust that we were able to acceptably attend to this matter for you.
Should you have any further enquiries regarding this matter, we kindly urge you to refer this matter to MBD Attorneys directly on ***.
Kind regards,
Lynn