HG
HAPPINESS G
1 reviews | Active since Nov 2013
21 Sept 2015, 13:15
Faulty merchandise
I can not believe Truworths is treating customers like **** <br> <br> I retuned a fault merchandise for assessment since I cannot use it, They cannot take it back now I will pay R270 for something that I cannot even wear. I have been a loyal customer for year and thanks for nothing.<br> <br> Well I will close this account and no more buying from Truworths, and will make sure to give a bad word of mouth about you. J. Murray - Technologist am really disappointed in you clearly you don't care about customers well thanks for nothing.<br> <br> <br> <br>
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Truworths's replyOfficial
29 Sept 2015, 10:49Hello NH GCABASHE,
Thank you for your post.
At Truworths, all items destined for our stores undergo stringent tests to ensure that only the finest is on offer to our valued customers. Merchandise quality is essential to our business and we were therefore concerned to read of your disappointment with one of our items.
In the event that an item should show any signs of an inherent defect, our procedure is to assess the item at the store. If the manager is unable to make a decision based on a technical reason, the item is sent to a team of Quality Assessors at our Head Office for further inspection.
Following our telephonic conversation, we have enquired with our Quality Assurance Department, who has agreed to re-assess the garment for you as you were not happy with the feedback provided to you in this regard.
We are committed to provide you with further feedback upon receipt of their response.
Kind regards,
Lynn
Thank you for your post.
At Truworths, all items destined for our stores undergo stringent tests to ensure that only the finest is on offer to our valued customers. Merchandise quality is essential to our business and we were therefore concerned to read of your disappointment with one of our items.
In the event that an item should show any signs of an inherent defect, our procedure is to assess the item at the store. If the manager is unable to make a decision based on a technical reason, the item is sent to a team of Quality Assessors at our Head Office for further inspection.
Following our telephonic conversation, we have enquired with our Quality Assurance Department, who has agreed to re-assess the garment for you as you were not happy with the feedback provided to you in this regard.
We are committed to provide you with further feedback upon receipt of their response.
Kind regards,
Lynn
Truworths's reply29 Sept 2015, 10:49
Official
Hello NH GCABASHE,
Thank you for your post.
At Truworths, all items destined for our stores undergo stringent tests to ensure that only the finest is on offer to our valued customers. Merchandise quality is essential to our business and we were therefore concerned to read of your disappointment with one of our items.
In the event that an item should show any signs of an inherent defect, our procedure is to assess the item at the store. If the manager is unable to make a decision based on a technical reason, the item is sent to a team of Quality Assessors at our Head Office for further inspection.
Following our telephonic conversation, we have enquired with our Quality Assurance Department, who has agreed to re-assess the garment for you as you were not happy with the feedback provided to you in this regard.
We are committed to provide you with further feedback upon receipt of their response.
Kind regards,
Lynn
Thank you for your post.
At Truworths, all items destined for our stores undergo stringent tests to ensure that only the finest is on offer to our valued customers. Merchandise quality is essential to our business and we were therefore concerned to read of your disappointment with one of our items.
In the event that an item should show any signs of an inherent defect, our procedure is to assess the item at the store. If the manager is unable to make a decision based on a technical reason, the item is sent to a team of Quality Assessors at our Head Office for further inspection.
Following our telephonic conversation, we have enquired with our Quality Assurance Department, who has agreed to re-assess the garment for you as you were not happy with the feedback provided to you in this regard.
We are committed to provide you with further feedback upon receipt of their response.
Kind regards,
Lynn