1 reviews | Active since Nov 2017
faulty jeans
I bought a per of jeans at Truworths in Gugulethu mall then a week later i decided to wear my jean to my suprise when i sat down i tore the jean just like that,then obviously i went back to there store to take it back because it was clear the quality wasnt that great since it was size and also it was the 1st time i was wearing it..when i got there i told them what happened and i ask for a manager and she told me the is nothing they can do since i didnt have a receipt but i told them i had paid with my debit card and they said i must call their head office my self and explain the situation myself using my own airtime imagine i paid R650 for this jean..then finally the lady from the head office said i should bring my bank statement and i did but then again i was told by the manager nope they wont be able to help me..the poor service there is appauling i dont wish it for anyone else all i was is a better quality for my money..
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your disappointment at not being able to exchange the mentioned jeans.
Our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue, provided that the return is made within 6 months from the purchase date and all returns criteria are met.
As you were not in possession of the purchase docket at the time of your return to the store, you were correctly informed that a credit or exchange could not be authorized.
We are however pleased that you will be returning to the respective store, and trust that this matter to be acceptably resolved soon.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your disappointment at not being able to exchange the mentioned jeans.
Our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue, provided that the return is made within 6 months from the purchase date and all returns criteria are met.
As you were not in possession of the purchase docket at the time of your return to the store, you were correctly informed that a credit or exchange could not be authorized.
We are however pleased that you will be returning to the respective store, and trust that this matter to be acceptably resolved soon.
Kind regards,
Truworths Online Team