Faulty cell phone

Faulty cell phone On the 4th of March I purchased a Samsung A23, After downloading /transferring my information/apps I noticed that the phone got extremely slow, freezing constantly, the battery was heating up and much more.

On the 05th of June I took the phone to the pavilion branch, the consultant advised me to remove all my apps/information from the phone, I then proceeded to the chatsworth branch after erasing in info. The phone was booked .

On all of the documents that I have signed and as per the CPA it stipulates that the consumer has the option of receiving a new device or a refund.

However truworths has taken it upon themself to replace my phone. The customer service is terrible, I sent an e-mail to *** last week.

To date I have no feedback.

Please contact me urgently

Tammy

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