ZC
Zakiya C
1 reviews | Active since Feb 2019
06 Feb 2019, 10:06
FASLE ADVERTISING,TRUWORTHS!
I purchased clothing items online only to be emailed few days later that my items are no longer available!! Went online after i revieved the email my items are still "available" but at a higher price?!Such big company cant even keep there website in order and up to date! FALSE ADVERTISING !!! You selling things you dont have stock off!We order online to make life a little easier for those of us that work and cant make it to stores. Will never be ordering anything again!!
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
11 Feb 2019, 13:07 Thank you for your post.
At Truworths, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations and we wish to apologise for the frustration caused.
Upon thorough review of the situation, we narrowed the cause to our Online Shopping team to address. We were informed that due to the limited stock available online, the garments were sold out during the process of your order. Unfortunately our up to 50% off sale ended on 05 February 2019, thus the items were charged at the original selling price.
Following the telephonic conversation you had with one of our consultants, we can confirm that you were informed about this and further verify that arrangements were made for you to visit your nearest store.
We deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Sincere apology,
Truworths Online Team
At Truworths, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations and we wish to apologise for the frustration caused.
Upon thorough review of the situation, we narrowed the cause to our Online Shopping team to address. We were informed that due to the limited stock available online, the garments were sold out during the process of your order. Unfortunately our up to 50% off sale ended on 05 February 2019, thus the items were charged at the original selling price.
Following the telephonic conversation you had with one of our consultants, we can confirm that you were informed about this and further verify that arrangements were made for you to visit your nearest store.
We deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Sincere apology,
Truworths Online Team
Truworths's reply11 Feb 2019, 13:07
Official
Thank you for your post.
At Truworths, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations and we wish to apologise for the frustration caused.
Upon thorough review of the situation, we narrowed the cause to our Online Shopping team to address. We were informed that due to the limited stock available online, the garments were sold out during the process of your order. Unfortunately our up to 50% off sale ended on 05 February 2019, thus the items were charged at the original selling price.
Following the telephonic conversation you had with one of our consultants, we can confirm that you were informed about this and further verify that arrangements were made for you to visit your nearest store.
We deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Sincere apology,
Truworths Online Team
At Truworths, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations and we wish to apologise for the frustration caused.
Upon thorough review of the situation, we narrowed the cause to our Online Shopping team to address. We were informed that due to the limited stock available online, the garments were sold out during the process of your order. Unfortunately our up to 50% off sale ended on 05 February 2019, thus the items were charged at the original selling price.
Following the telephonic conversation you had with one of our consultants, we can confirm that you were informed about this and further verify that arrangements were made for you to visit your nearest store.
We deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Sincere apology,
Truworths Online Team