1 reviews | Active since Jan 2017
FASHION EXPRESS & CUSTOMER SERVICE DEPT @ TRUWORTHS IS A WASTE
<p>I recently purchased an item through fashion express on the 29/01/17 the item should have been delivered to me within 4-5 days as per customer service dept , i have contacted the branch & customer service and all they say to me they have logged a complaint , there should have been a track and trace number or it should have been in transit but all the branch and customer service can tell me is that they logged a query with fashion express. today is 7 working days and i still did not receive the shirt which is said to be coming from northgate gauteng , I am going on leave this thursday the 9/02/17 and if i dont receive the shirt i will cancell the order pay up my account and close it...even when i called customer service I had to hold on and eventually the consultant cut me off...I am furious</p>
My recent compliment , but now i am vry unhappy with the service i am receiving..
Official business reply:
Thank you for your compliment!
We are thrilled to read that our consultant has assisted you professionally and effortlessly, going the extra mile to make your shopping experience with us memorable.
We will certainly forward your compliment on to the consultant and her management team to ensure that she is recognized for their efforts.
On behalf of Truworths, we would like to thank you for your continued support and look forward to having you as our customer for many years to come.
Kind regards and happy shopping!
Truworths Online Team
My recent compliment , but now i am vry unhappy with the service i am receiving..
Official business reply:
Thank you for your compliment!
We are thrilled to read that our consultant has assisted you professionally and effortlessly, going the extra mile to make your shopping experience with us memorable.
We will certainly forward your compliment on to the consultant and her management team to ensure that she is recognized for their efforts.
On behalf of Truworths, we would like to thank you for your continued support and look forward to having you as our customer for many years to come.
Kind regards and happy shopping!
Truworths Online Team
TRUWORTHS CUSTOMER SERVICE IS PATHETIC ...............I EVENTUALLY SOLVED MY OWN QUERY AND CONTACTED RTT MYSELF TO FIND OUT WHERE MY SHIRT WAS , AFTER 5 CALLS & 3 HRS TRUWORTHS COULDNT HELP ME , I WAS HELPED BY CAIRA WITH 1 PHONE CALL UNDER 5 MINS TO LOCATE MY PARCEL AND ALSO ARRANGE FOR IT TO BE DELIVERED TOMORROW.
MOVING FORWARD I WILL PAY UP MY ACCOUNT & CLOSE IT , DISGUSTED WITH THE MANNER & ATTITUDE OF THE TRUWORTHS CALL CENTRE.
FIRST TIME EVER I SAW THAT A CUSTOMER HAD TO SOLVE HIS OWN PROBLEM ☻
TRUWORTHS CUSTOMER SERVICE IS PATHETIC ...............I EVENTUALLY SOLVED MY OWN QUERY AND CONTACTED RTT MYSELF TO FIND OUT WHERE MY SHIRT WAS , AFTER 5 CALLS & 3 HRS TRUWORTHS COULDNT HELP ME , I WAS HELPED BY CAIRA WITH 1 PHONE CALL UNDER 5 MINS TO LOCATE MY PARCEL AND ALSO ARRANGE FOR IT TO BE DELIVERED TOMORROW.
MOVING FORWARD I WILL PAY UP MY ACCOUNT & CLOSE IT , DISGUSTED WITH THE MANNER & ATTITUDE OF THE TRUWORTHS CALL CENTRE.
FIRST TIME EVER I SAW THAT A CUSTOMER HAD TO SOLVE HIS OWN PROBLEM ☻
Thank you for bringing your experience with our Fashion Delivery service to our attention.
We completely understand your frustration regarding the late delivery of your parcel and wish to convey our sincerest apologies for your experience in this regard.
We assure you that this type of service is no more acceptable to us than it is to you and that we have brought this matter to the attention of the relevant management to investigate and address your concerns raised.
Subsequent to your post, we are pleased to confirm that your order has been delivered to your preferred store.
We once again wish to apologize for the delay in delivery and for any inconvenience caused due to this.
Yours sincerely,
Truworths Online Team
Thank you for bringing your experience with our Fashion Delivery service to our attention.
We completely understand your frustration regarding the late delivery of your parcel and wish to convey our sincerest apologies for your experience in this regard.
We assure you that this type of service is no more acceptable to us than it is to you and that we have brought this matter to the attention of the relevant management to investigate and address your concerns raised.
Subsequent to your post, we are pleased to confirm that your order has been delivered to your preferred store.
We once again wish to apologize for the delay in delivery and for any inconvenience caused due to this.
Yours sincerely,
Truworths Online Team