1 reviews | Active since May 2012
Fashion Delivery terrible service
<p>I have placed an order at the Thruworths in pavilion for a shirt to be delivered to my house, ist been more than two weeks and i still have not received the item yet i have been charged. The last time i had ordered a sandals it took them three weeks to deliver and they delivered a shoes instead of the sandals. This is terrible service, i have called in several times to head office only to be placed on hold and transfered from one person to another. How does it take almot two weeks just to receive the item??????</p>
We were quite concerned to hear of your experience with our Fashion Delivery service and therefore conducted an investigation into the concerns raised in your post.
We have established that your order was correctly sourced however the delay was caused on the part of our store who omitted to process your order timeously. We wish to confirm that we have escalated your complaint to the manager of the relevant store to address this matter with the staff members to ensure that they reminded of importance of accurately and timeously processing orders.
We can verify that we have contacted the account holder and arranged delivery for 09 June 2016 and can confirm that this was received by her. We have further waivered the delivery fee from the account.
We wish to once again apologize for your experience in this regard and can assure you that this matter has been addressed in earnest.
Yours sincerely,
Truworths Online Team
We were quite concerned to hear of your experience with our Fashion Delivery service and therefore conducted an investigation into the concerns raised in your post.
We have established that your order was correctly sourced however the delay was caused on the part of our store who omitted to process your order timeously. We wish to confirm that we have escalated your complaint to the manager of the relevant store to address this matter with the staff members to ensure that they reminded of importance of accurately and timeously processing orders.
We can verify that we have contacted the account holder and arranged delivery for 09 June 2016 and can confirm that this was received by her. We have further waivered the delivery fee from the account.
We wish to once again apologize for your experience in this regard and can assure you that this matter has been addressed in earnest.
Yours sincerely,
Truworths Online Team