JM
Joyce M
1 reviews | Active since Nov 2015
20 Nov 2015, 13:50
Fashion Delivery request
I made a fashion delivery request on the 07/11/2015 at Truworths southgate mall with reference number ***4. it was said it will be processed on the next working day and delivery will be between 3-5 working days. i have been calling the call centre which is a complete waste of time because they cant help me. to this day 20/11/2015 i have not received my parcel, a dress meant for the 21/11/2015. i was promised the dress will be delivered on 17/11/2015 then 19/11/2015.<br> The servicing is shocking, i am so disappointed with Truworths. they are certainly not living up to their standards. i am really not impressed.
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Truworths's replyOfficial
25 Nov 2015, 13:32Hello mononyanen,
Thank you for your post.
The Fashion Delivery experience described in your post is certainly not the level of service we strive to offer our customers and we therefore conducted an investigation into this matter.
We have established that the initial delay in the delivery of your parcel was caused on the part of the courier company contracted to do our collections and deliveries. We were informed by them that a further delay was caused when they attempted to deliver on two occasion and you were regretfully not available to accept delivery of the parcel. They have asked us to apologize on their behalf for the inconvenience caused as a result of this matter.
Following our telephonic conversation on 24 November, you confirmed that you have received your parcel. As a goodwill gesture we have further removed the delivery fee from your account.
We wish to once again convey our sincerest apologies for your experience in this regard and trust that we have adequately attended to this matter for you.
Yours sincerely,
Lynn
Thank you for your post.
The Fashion Delivery experience described in your post is certainly not the level of service we strive to offer our customers and we therefore conducted an investigation into this matter.
We have established that the initial delay in the delivery of your parcel was caused on the part of the courier company contracted to do our collections and deliveries. We were informed by them that a further delay was caused when they attempted to deliver on two occasion and you were regretfully not available to accept delivery of the parcel. They have asked us to apologize on their behalf for the inconvenience caused as a result of this matter.
Following our telephonic conversation on 24 November, you confirmed that you have received your parcel. As a goodwill gesture we have further removed the delivery fee from your account.
We wish to once again convey our sincerest apologies for your experience in this regard and trust that we have adequately attended to this matter for you.
Yours sincerely,
Lynn
Truworths's reply25 Nov 2015, 13:32
Official
Hello mononyanen,
Thank you for your post.
The Fashion Delivery experience described in your post is certainly not the level of service we strive to offer our customers and we therefore conducted an investigation into this matter.
We have established that the initial delay in the delivery of your parcel was caused on the part of the courier company contracted to do our collections and deliveries. We were informed by them that a further delay was caused when they attempted to deliver on two occasion and you were regretfully not available to accept delivery of the parcel. They have asked us to apologize on their behalf for the inconvenience caused as a result of this matter.
Following our telephonic conversation on 24 November, you confirmed that you have received your parcel. As a goodwill gesture we have further removed the delivery fee from your account.
We wish to once again convey our sincerest apologies for your experience in this regard and trust that we have adequately attended to this matter for you.
Yours sincerely,
Lynn
Thank you for your post.
The Fashion Delivery experience described in your post is certainly not the level of service we strive to offer our customers and we therefore conducted an investigation into this matter.
We have established that the initial delay in the delivery of your parcel was caused on the part of the courier company contracted to do our collections and deliveries. We were informed by them that a further delay was caused when they attempted to deliver on two occasion and you were regretfully not available to accept delivery of the parcel. They have asked us to apologize on their behalf for the inconvenience caused as a result of this matter.
Following our telephonic conversation on 24 November, you confirmed that you have received your parcel. As a goodwill gesture we have further removed the delivery fee from your account.
We wish to once again convey our sincerest apologies for your experience in this regard and trust that we have adequately attended to this matter for you.
Yours sincerely,
Lynn