1 reviews | Active since Jan 2012
Fashion Delivery Request
<p>How's this for a bad expererience!! I visited their branch at Zevenwacht Mall on 17/06/2017 and purchased several items. My daughter liked a particular boot, but the store never had her size. The consultant advised that at a cost of R40, they could size her size from another branch and deliver within 4 days. After being patient, i contacted the store, who were not of much help. I made contact with the call centre on 30/06/2017, and they told me they sourced a size in a Jhb store. They gave gave me a reference number and said the matter would be escalated to their complaints section who would call me back within 48hrs with feedback. Lol and behold, today the 4 July i have still not received a phone call except a call to their call centre this morning who advised that nothing has been done!!! Well Truworths, i love your clothes with exhorbitant prices, but your service stinks. Hope you read this :-((((</p>
We were quite concerned to hear of your experience with our Fashion Delivery service and therefore conducted an investigation into the concerns raised in your post.
We have established that the store omitted to charge the item to your Truworths account thus, your order was not dispatched from the store. We wish to confirm that we have brought this matter to the attention of the relevant Store Manager to address.
Following our recent telephonic conversation, we confirm that we have informed you of this. We have further liaised with the manager of the delivery store and are pleased to confirm that we were able to successfully resolve this matter for you.
We once again sincerely apologise for your experience and look forward to seeing you in our stores again soon.
Yours sincerely,
Truworths Online Team
We were quite concerned to hear of your experience with our Fashion Delivery service and therefore conducted an investigation into the concerns raised in your post.
We have established that the store omitted to charge the item to your Truworths account thus, your order was not dispatched from the store. We wish to confirm that we have brought this matter to the attention of the relevant Store Manager to address.
Following our recent telephonic conversation, we confirm that we have informed you of this. We have further liaised with the manager of the delivery store and are pleased to confirm that we were able to successfully resolve this matter for you.
We once again sincerely apologise for your experience and look forward to seeing you in our stores again soon.
Yours sincerely,
Truworths Online Team