Fashion Delivery not honored

I requested a fashion delivery for an item from Sandton City and ask them to have it delivered to Fourways Mall. 3 weeks after I called fourways branch and the staff assured me that they havnt received anything but before checking they asked me if I got an sms and I said no then they said that the item is not there and I must phone customer service, too lazy to go the extra mile and do that for a customer. I called customer service and they said that they found the item in Festival Mall and I should receive it in a few days. Few weeks later still nothing so I went to fourways mall and asked them to check where the item is. The manager of fourways mall called customer service and customer service called me the next day saying that my account wasn't debited and if I still want the item. I said yes but who's problem is it that my account was not debited, am i supposed to debit my account and why would you ask me if I still want the item like it is something I didn't do and that's why I didn't receive the item. Few week later I go back to fourways mall and get the lady at the till to see what the problem is. With much difficulty she was unable to help me and said that she will call customer service and get back to me. I waited about 30min at truworths that day. She called CS and said that they will call me. I did not receive any call from them. So I go to sandton city this Saturday and the same story take up my time to see whats going on with my account and then they have to call customer service. I left most annoyed and told them not to bother. The customer service is really poor and it seems like no one at any of the truworths branches are willing to help. I should not be chasing and / or following up on a service that I am paying for.