Fashion delivery disaster

<p>On the 17th April I ordered a jacket from Truworths via their Fashion delivery service. As an account holder the item was added to my account. After 2 weeks the garment was still not delivered.</p> <p>I phone on Tuesday the 2nd May to find out what was going on. Being kept on hold for more than 9minutes I was told that somebody would phone me back. Nobody phoned me.</p> <p>I phoned again on the 5th May. The call centre only answered the phone after holding for 8 minutes. The call centre then told me that she must phone the delivery service, putting me on hold again... I eventually put the phone down after holding for 18minutes.</p> <p>I waited 10min to see if anybody will phone back. Nothing. Again I phoned the customer services just to hold another 10min before the phone was answered. I immediatetly asked to speak to a manager. The lady that answered Fefethu put me on hold again. She returned to tell me that the manager was in a meeting. She didn't asked me whether I would like to speak to a supervisor or team leader. I asked her how it is possible that they only have 1 manager and who I can speak to. She said she would get me the supervisor. Only to hold again....... eventually Uzair answered. The team leader. When I told him my complaint he finished me sentence... thus KNOWING who I am and what my complaint was. So obviously I was discussed in the call centre.</p> <p>He promised to phone me back..... I am still waiting.</p> <p>Eventually somebody phoned me from the customer services (not sure whether this was from the numerous emails that I have sent the past few days to customer services). In a half an hour they located the jacket but at a store. Now I have to go into the store to fetch it about 25km from me. Just amazing how quickly they credited my account but it took me almost an hour on the phone, emails and being rude just to get my garment that was suppose to be "conveniently delivered at your door". </p> <p>Never again!!! </p>