KS
Keshmira S

1 reviews | Active since Apr 2011

20 Dec 2016, 06:43

Fashion delivery

<p>I placed a fashion delivery 3 weeks ago and still have not received my order. Now i received a call from rosebank identity stating a package jas arrived there for me. Firstly the order was a door to door delivery and secondly i never once mentioned that store. This is the worst service i have received from the fashion delivery section. I want my order delievered immediately to me!</p>

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Replies (1)
Truworths
Truworths's reply23 Dec 2016, 08:23
Official

Thank you for your post and allowing us the opportunity to attend to this matter for you.

We believe that one of our consultants has contacted you to apologize and has informed you on the reason for the delay in the delivery of your order.

We can verify that arrangements were made to have your order delivered to your preferred address today.

Thank you once again for informing us of your experience and we assure you that this matter has thoroughly been addressed. Our consultant is further committed to remain in contact with you until your order has been delivered.

Yours in service,

Truworths Online Team