Fashion Delivery

<p>I purchased online from Truworths and I requested that my parcel be delivered to Truworths N1 City Mall. On the 16 November 2016, a lady contacted me to advise me that my parcel has arrived at the store and I advised her that I will collect the parcel the next day which was the 17 November 2016. I went to the store on the 17 November 2016 to collect my parcel. I went to the counter and advised the gentleman that I am collecting my parcel, he looked in a book and my details were written in the book and I had to sign the book. The gentleman then said that he will go fetch my parcel. He looked for the parcel and came to advise me that he will get someone to assist as he cannot find the parcel. A lady come out of the office and she also looked and could not locate my parcel. The lady who contacted me came to me and advised that they are looking for my parcel, i advised her that i cannot wail any longer as I was on my 1 hour lunch break, she advised that they have my number and they will contact me. I have not heard anything from the store to date.</p>