RR
REKHA R
1 reviews | Active since Jan 2015
17 Nov 2015, 14:49
Fashion Delivery
I have ordered an item online ,one month ago ,then I asked for express delivery and was charged an extra amount ,which I did not mind ,the item however did not arrive in two days let alone in two weeks ,I received nothing, I then phone Truworths demanding to know what was going on and I am always told that the item is with the couriers, my account is charged for the item but I have still not received anything. I find it extremely disgusting and rather annoyed at the service I have received from Truworths fashion delivery.
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Truworths's replyOfficial
19 Nov 2015, 15:12Hello rramchand,
Thank you for bringing your recent experience with our Fashion Delivery service to our attention and allowing us to provide you with feedback.
We conducted an enquiry into the concerns raised in your post, and established that the delay in delivery was caused on the part of our couriers. We can assure you that this matter has been brought to the attention of their management team, to ensure that this level of service is not repeated.
Following our telephonic conversation we confirm that your parcel will be delivered to you today. Further to this, we can verify that the delivery fee has been waivered from your account.
We wish to once again convey our sincerest apologies for your experience and trust that we have adequately attended to this matter for you.
Yours in fashion,
Lynn
Thank you for bringing your recent experience with our Fashion Delivery service to our attention and allowing us to provide you with feedback.
We conducted an enquiry into the concerns raised in your post, and established that the delay in delivery was caused on the part of our couriers. We can assure you that this matter has been brought to the attention of their management team, to ensure that this level of service is not repeated.
Following our telephonic conversation we confirm that your parcel will be delivered to you today. Further to this, we can verify that the delivery fee has been waivered from your account.
We wish to once again convey our sincerest apologies for your experience and trust that we have adequately attended to this matter for you.
Yours in fashion,
Lynn
Truworths's reply19 Nov 2015, 15:12
Official
Hello rramchand,
Thank you for bringing your recent experience with our Fashion Delivery service to our attention and allowing us to provide you with feedback.
We conducted an enquiry into the concerns raised in your post, and established that the delay in delivery was caused on the part of our couriers. We can assure you that this matter has been brought to the attention of their management team, to ensure that this level of service is not repeated.
Following our telephonic conversation we confirm that your parcel will be delivered to you today. Further to this, we can verify that the delivery fee has been waivered from your account.
We wish to once again convey our sincerest apologies for your experience and trust that we have adequately attended to this matter for you.
Yours in fashion,
Lynn
Thank you for bringing your recent experience with our Fashion Delivery service to our attention and allowing us to provide you with feedback.
We conducted an enquiry into the concerns raised in your post, and established that the delay in delivery was caused on the part of our couriers. We can assure you that this matter has been brought to the attention of their management team, to ensure that this level of service is not repeated.
Following our telephonic conversation we confirm that your parcel will be delivered to you today. Further to this, we can verify that the delivery fee has been waivered from your account.
We wish to once again convey our sincerest apologies for your experience and trust that we have adequately attended to this matter for you.
Yours in fashion,
Lynn