CM
Cornelius M
1 reviews | Active since Mar 2016
15 Mar 2016, 21:46
Fashiom delivery not received
On the 6th of March 2016, i visited the the Truworths store in Eastrand Mall and requested a fashion delivery for a specific item. The consultant gladly assisted me. However, it has been more than a week since i have been waiting for the fashion delivery. Upon visiting the store to enquire, i came to realise that i have been tripple charged on item including the R40 fee on every charge made. I have since not received any communication from the store regarding my fashion delivery request. The level of service i received is utter disappointment as this is not the first time i have done a fashion delivery request. I am still waiting for their call...and i want all those fees charged to be reversed.
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Truworths's replyOfficial
18 Mar 2016, 11:15Hello CLMMAEANE,
Thank you for affording us the opportunity to assist you with the concerns you have raised.
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your experience with your recent Fashion Delivery order.
We have investigated all concerns and have established that your order was handled in accordance with our procedure for Fashion Delivery orders. We can confirm that you will be collecting your Fashion Delivery parcel on 18 March 2016.
The delivery fees that were debited to your Truworths account were reversed and the extra two dresses that were also debited will be credited on 18 March.
The courier contracted to do our deliveries has asked us to apologise to you for their part in the delay of your order.
We wish to sincerely apologise for this experience and we thank you once again for the opportunity to assist you.
Sincere apologies,
Charmaine
Thank you for affording us the opportunity to assist you with the concerns you have raised.
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your experience with your recent Fashion Delivery order.
We have investigated all concerns and have established that your order was handled in accordance with our procedure for Fashion Delivery orders. We can confirm that you will be collecting your Fashion Delivery parcel on 18 March 2016.
The delivery fees that were debited to your Truworths account were reversed and the extra two dresses that were also debited will be credited on 18 March.
The courier contracted to do our deliveries has asked us to apologise to you for their part in the delay of your order.
We wish to sincerely apologise for this experience and we thank you once again for the opportunity to assist you.
Sincere apologies,
Charmaine
Truworths's reply18 Mar 2016, 11:15
Official
Hello CLMMAEANE,
Thank you for affording us the opportunity to assist you with the concerns you have raised.
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your experience with your recent Fashion Delivery order.
We have investigated all concerns and have established that your order was handled in accordance with our procedure for Fashion Delivery orders. We can confirm that you will be collecting your Fashion Delivery parcel on 18 March 2016.
The delivery fees that were debited to your Truworths account were reversed and the extra two dresses that were also debited will be credited on 18 March.
The courier contracted to do our deliveries has asked us to apologise to you for their part in the delay of your order.
We wish to sincerely apologise for this experience and we thank you once again for the opportunity to assist you.
Sincere apologies,
Charmaine
Thank you for affording us the opportunity to assist you with the concerns you have raised.
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your experience with your recent Fashion Delivery order.
We have investigated all concerns and have established that your order was handled in accordance with our procedure for Fashion Delivery orders. We can confirm that you will be collecting your Fashion Delivery parcel on 18 March 2016.
The delivery fees that were debited to your Truworths account were reversed and the extra two dresses that were also debited will be credited on 18 March.
The courier contracted to do our deliveries has asked us to apologise to you for their part in the delay of your order.
We wish to sincerely apologise for this experience and we thank you once again for the opportunity to assist you.
Sincere apologies,
Charmaine