MM
Matshepo M

1 reviews | Active since Jun 2014

23 Feb 2017, 12:39

Falso Promises and *****

<p>Last week i was contacted by a G Maluleke from Brook and soething attorney on behalf of Truworths.</p> <p> </p> <p>Calling regarding a payment for my account fair enough.</p> <p> </p> <p>I told him that I remember a month or two ago one their agent called to set up a payment arranged with and also informed in that i can get a discount should i wish to settle the account I informed the agent at the time that i was not in a financially comfortable position to settle my account and for him to processed to the payment arranged.</p> <p> </p> <p>Now last week when i spoke to G Maluleke i asked him whether the above was still in place becouse i am expecting my commission some time in the week however i dont have an exact date.</p> <p> </p> <p>He agreed and said that if I pay R6 999.00 that my account would be settled and i would recieve a settlement letter also my name would be cleared.</p> <p> </p> <p>I made the payment on monday yesterday i called Truworth they confirmed that the payment is reflecting and they will come back to me. Today i recieved another call from their attorney telling me that my account is still outstanding oh sorry there is the payment however the discount was not recorded and that the account might still be outstanding.</p> <p> </p> <p>The team leader Robert whatever will go back and listen to the call and decised whether or not the discount is valid. Im sorry but that is a load bull **** becouse if the agent said to me before paying please contact us so that we can record the discount on the system its one thing but now that I have paid they must still decised if the account is still outstanding is a load **** to me.</p> <p> </p> <p>As far as I am concerned I have settled my account as agreed and I would like Truworths clear my name and close this account.</p> <p> </p> <p>Not impressed the account is outstanding I am harressed the account is settled and I am still haressed.</p> <p> </p> <p>To End of Business Friday 24th of Febraury 2017 i want this matter resolved.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Truworths
Truworths's reply06 Mar 2017, 08:47
Official

Thank you for your post.

We apologize for the delay in our response.

We were concerned to read of your experience and immediately, liaised with Brooks and Luyts to urgently investigate this matter.

We can verify that the matter has subsequently been successfully resolved and a letter was sent to you confirming that the account has been settled in full.

We sincerely apologize for any inconvenience caused in this regard and encourage you to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.

Kind regards,

Truworths Online Team