1 reviews | Active since Mar 2019
False/untrue Promises
I am really disappointed in the shopping experience I have received from Truworths and their staff. I recently opened a account online and I received a message to say I have been approved and that I should go and activate my account in store, I also received a message that state " Hi Miss …………., enjoy a R150 saving off a purchase of R750 at Truworths, Expires 10*Mar-19.
So I did go to my nearest Truworths store in Wonderpark Pretoria North. I purchase a item off R850 and I told them about my Voucher that state I get R150 off, to my disappointment the cashier said that on there system it only says that I am liable for R50 off my purchase
That is not right to send false and un true messages. I am very un happy with this sort of business.
We were concerned to read about your experience and completely understand your frustration in this regard. We wish to advise that on the day of your visit to the store, we were experiencing a technical issue which led to the incorrect voucher being redeemed.
However, following our communication with you, we are pleased to confirm that the correct voucher has subsequently been redeemed on your purchase.
We trust that we were able to acceptably attend to your query and hope to see you in our stores again soon.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
Best regards,
We were concerned to read about your experience and completely understand your frustration in this regard. We wish to advise that on the day of your visit to the store, we were experiencing a technical issue which led to the incorrect voucher being redeemed.
However, following our communication with you, we are pleased to confirm that the correct voucher has subsequently been redeemed on your purchase.
We trust that we were able to acceptably attend to your query and hope to see you in our stores again soon.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
Best regards,