Falsely handed over - Brooks& Luyt

Re: Brooks& Luyt ***

In reference to the above subject matter, I have to state that I am utterly dissatisfied in the manner that this matter is being dealt with. I am fully aware, and of the understanding that there are defaulters and understandably, as a result a job has to be done to ensure that payments are received. In my case, I have to state that this is ludicrous to say the least! I have endured the harassment of calls and sms’s, I am afraid this is the last straw!

I am a loyal customer, and timeous payer and I urge someone to do their job and verify payments before erroneously handing people over and falsely listing them!

I kindly urge you to check my account 1010*** and the manner in which it has been conducted, and request that you rectify this matter with immediate effect, or else I will have no option but take legal action and close my account with Truworths. If matter is not resolved amicably, I will have the matter exposed on the respective media social media platforms exposing Truworths and their poor customer care in falsely listing customers.

Below are the general comments posted by the consumer,

For your records and information purposes • 30/09/2019 Payment of R250

Message received 01/10/2019 “Activate a payment arrangement on your overdue Truworths South Africa account to avoid further action. Brooks&Luyt Att. *** *** ***”

Kindly rectify this matter immediately

Disappointed and dissatisfied

Roman Edward ***