1 reviews | Active since Sept 2018
False online Advertising
I ordered a dress on the Truworths online store and the order went through on Monday the 29/10/2018 at 09:08 Am , the order went through and it was processed then today at 13:10 Pm i was told via sms that my order could not be processed and that they will refund me the money , and this is the second time this has happened , my question is why advertise and add it on the store if you know the is no stock?... , now i have planned around the outfit .
Thank you for your post.
At Truworths, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We therefore sincerely apologize for your recent experience.
We can confirm that you have been contacted, and following our telephonic conversation, we can verify that arrangements have been made to redo your previous order.
We regret any frustration and inconvenience caused as a result of this matter, however verify that the required item has in the interim been charged to your account.
We hope that we were able to acceptably address this matter for you. Should you require assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards,
Truworths Online Team
Thank you for your post.
At Truworths, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We therefore sincerely apologize for your recent experience.
We can confirm that you have been contacted, and following our telephonic conversation, we can verify that arrangements have been made to redo your previous order.
We regret any frustration and inconvenience caused as a result of this matter, however verify that the required item has in the interim been charged to your account.
We hope that we were able to acceptably address this matter for you. Should you require assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards,
Truworths Online Team