FT
Fanie T
1 reviews | Active since Sept 2015
04 Sept 2015, 09:30
False info
So I bought underwear for my mom, checking out at the till and went home, only to discover it is the wrong cut, so I went back to the store, passed security and when I explained to the cashier,-- SORRY we don't exchange underwear, so I asked where this is written, no at the back of your slip,, guess what I said it is blank, and neither is it advertised or anywhere in the store, that you don't exchange underwear,, so what am I suppose to do??? I tried phoning but they are just experiencing high call volumes, packaging is not tampered with so why cant I get the right cut then?????
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Truworths's replyOfficial
09 Sept 2015, 07:35Hello purie,
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
We have a very strict Returns Policy with regards to the purchase of underwear and we do not accept any returns once the goods have left the store. This policy ordinarily visible on the reverse side of our invoices and can be viewed on our website, www.truworths.co.za .
This being said we have liaised with the relevant Store Manager in this regard and were informed that due to a stationary error some till slips were printed without the policy on the back. We believe that the Store Manager has contacted you to apologise for this and for the manner in which the consultant attended to your query on the day of your visit.
We wish to thank you for bringing this matter to our attention and trust that we were able to adequately attend to your concerns raised.
Should you have any further comments or suggestions, kindly contact us on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Lynn
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
We have a very strict Returns Policy with regards to the purchase of underwear and we do not accept any returns once the goods have left the store. This policy ordinarily visible on the reverse side of our invoices and can be viewed on our website, www.truworths.co.za .
This being said we have liaised with the relevant Store Manager in this regard and were informed that due to a stationary error some till slips were printed without the policy on the back. We believe that the Store Manager has contacted you to apologise for this and for the manner in which the consultant attended to your query on the day of your visit.
We wish to thank you for bringing this matter to our attention and trust that we were able to adequately attend to your concerns raised.
Should you have any further comments or suggestions, kindly contact us on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Lynn
Best regards,
Truworths's reply09 Sept 2015, 07:35
Official
Hello purie,
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
We have a very strict Returns Policy with regards to the purchase of underwear and we do not accept any returns once the goods have left the store. This policy ordinarily visible on the reverse side of our invoices and can be viewed on our website, www.truworths.co.za .
This being said we have liaised with the relevant Store Manager in this regard and were informed that due to a stationary error some till slips were printed without the policy on the back. We believe that the Store Manager has contacted you to apologise for this and for the manner in which the consultant attended to your query on the day of your visit.
We wish to thank you for bringing this matter to our attention and trust that we were able to adequately attend to your concerns raised.
Should you have any further comments or suggestions, kindly contact us on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Lynn
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
We have a very strict Returns Policy with regards to the purchase of underwear and we do not accept any returns once the goods have left the store. This policy ordinarily visible on the reverse side of our invoices and can be viewed on our website, www.truworths.co.za .
This being said we have liaised with the relevant Store Manager in this regard and were informed that due to a stationary error some till slips were printed without the policy on the back. We believe that the Store Manager has contacted you to apologise for this and for the manner in which the consultant attended to your query on the day of your visit.
We wish to thank you for bringing this matter to our attention and trust that we were able to adequately attend to your concerns raised.
Should you have any further comments or suggestions, kindly contact us on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Lynn
Best regards,