1 reviews | Active since Feb 2016
false claim on ovedue anount
Absolutely pathetic communication between Truworths and Trulife and totally unprofessional ALL and EACH person I have communicated via emails and via tecons. (With little exception of Midlands Mall branch manager). Shocking. During 2 months can not resolve matter between Truworths and Trulife and put me at the middle like punching bag. THE MATTER - Truworth is debiting me for Trufile insurance WHICH I DONT HAVE, from October. Pointing to each other and NO ONE out of both organisations sorts this out. Each telephonic conversation starts that I am explaining the whole story, with all facts. Then consultant check the system and says that nothing is recorded in my account (no claim!) and promises to load my enquiry and follow up BUT NOTHING HAPPENS. Each next consultant (was about 20 people I have spoken from December) repeats the same - that no complaint is reflected in my account! From December they have escalated situation to \overdue\" and now bombing me with sms's and calls!!!!! 2 months did not come across even one single capable staff member who actually worth his/ her salary. Top management really needs to look into this and take actions. "
Thank you for your post.
The service described in your post is not in line with the high service standards we strive to offer our customers.
We can verify that Truworths insurance policies are underwritten by Hollard Life Assurance Company Limited which is administered by Trulife. We have therefore liaised directly with their management team to urgently investigate your concerns.
We established that whilst a cancelation was processed by Trulife on 05 October 2015 confirmation of this was not received by Truworths thus premiums were still being charged. We can verify that subsequent to your post this has been rectified and all premiums charged will be reversed from your Truworths account.
Following our telephonic conversation, we confirm that we have informed you of this and once again sincerely apologies for any inconvenience or frustration caused as a result of this matter.
Yours sincerely,
Lynn
Thank you for your post.
The service described in your post is not in line with the high service standards we strive to offer our customers.
We can verify that Truworths insurance policies are underwritten by Hollard Life Assurance Company Limited which is administered by Trulife. We have therefore liaised directly with their management team to urgently investigate your concerns.
We established that whilst a cancelation was processed by Trulife on 05 October 2015 confirmation of this was not received by Truworths thus premiums were still being charged. We can verify that subsequent to your post this has been rectified and all premiums charged will be reversed from your Truworths account.
Following our telephonic conversation, we confirm that we have informed you of this and once again sincerely apologies for any inconvenience or frustration caused as a result of this matter.
Yours sincerely,
Lynn