DS
Dillan S
1 reviews | Active since Jan 2014
10 Apr 2016, 10:22
False and poor adertising, service
Thank you for *********** service! And *********** customers!!! Today i wanted to buy a T shirt at your mens department that was marked down to R170 from R220. Only for the lose price tag that was in the shirt pocket to disappear. When i got to the pay pointyl your staff said it was R220. One of yhe member i asked for help did not bother to assist me. Im a regular customer. And i get this **** service. I think your store is rotten!!!!!
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Truworths's replyOfficial
13 Apr 2016, 15:16Hello Etiquette1994 ,
Thank you for your post.
We acknowledge your frustration regarding the incorrectly-priced garment at our store.
We therefore immediately liaised with the manager of the store mentioned in your post. We were informed that he was unaware of the incident and discussed your concerns with one of the consultants who assisted you on the day of your visit. She advised that the item scanned at the price of R220 and the tag mentioned in your post could not be found when they attempted to search for it. There was further no other shirt of this style found in store for the pricing on the tag to be checked and therefore your request to purchase the shirt at the lower price was declined.
Subsequent to your post the Store Manager has made numerous attempts to contact you to but has been unable to reach you on the cellphone number provided . He has left voicemail messages and will continue to try and reach you to discuss your concerns and to further investigate this matter.
You may also in the interim contact our Store Manager on ***. We trust that this matter will be sufficiently resolved once the investigation is concluded.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration regarding the incorrectly-priced garment at our store.
We therefore immediately liaised with the manager of the store mentioned in your post. We were informed that he was unaware of the incident and discussed your concerns with one of the consultants who assisted you on the day of your visit. She advised that the item scanned at the price of R220 and the tag mentioned in your post could not be found when they attempted to search for it. There was further no other shirt of this style found in store for the pricing on the tag to be checked and therefore your request to purchase the shirt at the lower price was declined.
Subsequent to your post the Store Manager has made numerous attempts to contact you to but has been unable to reach you on the cellphone number provided . He has left voicemail messages and will continue to try and reach you to discuss your concerns and to further investigate this matter.
You may also in the interim contact our Store Manager on ***. We trust that this matter will be sufficiently resolved once the investigation is concluded.
Kind regards,
Truworths Online Team
Truworths's reply13 Apr 2016, 15:16
Official
Hello Etiquette1994 ,
Thank you for your post.
We acknowledge your frustration regarding the incorrectly-priced garment at our store.
We therefore immediately liaised with the manager of the store mentioned in your post. We were informed that he was unaware of the incident and discussed your concerns with one of the consultants who assisted you on the day of your visit. She advised that the item scanned at the price of R220 and the tag mentioned in your post could not be found when they attempted to search for it. There was further no other shirt of this style found in store for the pricing on the tag to be checked and therefore your request to purchase the shirt at the lower price was declined.
Subsequent to your post the Store Manager has made numerous attempts to contact you to but has been unable to reach you on the cellphone number provided . He has left voicemail messages and will continue to try and reach you to discuss your concerns and to further investigate this matter.
You may also in the interim contact our Store Manager on ***. We trust that this matter will be sufficiently resolved once the investigation is concluded.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration regarding the incorrectly-priced garment at our store.
We therefore immediately liaised with the manager of the store mentioned in your post. We were informed that he was unaware of the incident and discussed your concerns with one of the consultants who assisted you on the day of your visit. She advised that the item scanned at the price of R220 and the tag mentioned in your post could not be found when they attempted to search for it. There was further no other shirt of this style found in store for the pricing on the tag to be checked and therefore your request to purchase the shirt at the lower price was declined.
Subsequent to your post the Store Manager has made numerous attempts to contact you to but has been unable to reach you on the cellphone number provided . He has left voicemail messages and will continue to try and reach you to discuss your concerns and to further investigate this matter.
You may also in the interim contact our Store Manager on ***. We trust that this matter will be sufficiently resolved once the investigation is concluded.
Kind regards,
Truworths Online Team