DA
Dawn A
1 reviews | Active since Oct 2019
23 Oct 2019, 18:34
False advertising
Today, 23 October 2019 I visited Truworths, Tygervalley. I spotted a garnet necklace and earring set in their Real Sale jewellery department clearly marked down for R330. I asked the saleslady to retrieve the set from the display in order for me to purchase. Item scanned R499 at till, I show the lady that the item is clearly marked as R330, but she refuses to let me pay the markdown amount. Both supervisors were calles and both just shrug their shoulders and said sorry the item, even though clearly marked down, scans at the higher price and they can’t do anything about it. Very poor I’d say considering that the item was marked in bold red! Definitely nit spending my money there anymore!
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Replies (2)
Truworths's replyOfficial
24 Oct 2019, 08:55We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply24 Oct 2019, 08:55
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
25 Oct 2019, 11:28Thank you for your post
At Truworths, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that the Area Manager at the relevant store has been in contact with you. We can confirm that this matter has been resolved.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Truworths Online Team
At Truworths, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that the Area Manager at the relevant store has been in contact with you. We can confirm that this matter has been resolved.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Truworths Online Team
Truworths's reply25 Oct 2019, 11:28
Official
Thank you for your post
At Truworths, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that the Area Manager at the relevant store has been in contact with you. We can confirm that this matter has been resolved.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Truworths Online Team
At Truworths, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that the Area Manager at the relevant store has been in contact with you. We can confirm that this matter has been resolved.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Truworths Online Team