1 reviews | Active since Nov 2020
False Advertising and *********** Service at Truworths and MTN
I am absolutely furious and deeply disappointed with the service I received at Truworths Birch Acres Mall on Saturday, 17 August 2024! My partner and I purchased a cell phone, and according to the store displays, we were supposed to receive 18GB of MTN data if we recharged with a minimum of R30 MTN airtime.
Well, guess what? We recharged with more than R30 MTN airtime, and still, NO DATA HAS BEEN ALLOCATED.
On the same day, we contacted MTN, expecting them to resolve the issue, only to be told that we should contact Truworths because they are the ones running the special. So we did exactly that—contacted Truworths customer care—only to be met with an utterly useless response! The lady who answered the call had no clue about our purchase, didn't bother to authenticate us, and showed zero interest in helping us. She practically rushed to end the call without offering any assistance.
Next, we called Truworths Birch Acres, and they were shocked that we hadn't received the data as advertised and even more shocked that their own customer care would refer us back to the store. As it stands, NO DATA HAS BEEN ALLOCATED despite us fulfilling all the necessary requirements.
My question is: WHO IS RESPONSIBLE FOR THE ALLOCATION OF DATA? WHY IS TRUWORTHS MISLEADING CUSTOMERS WITH FALSE ADVERTI*****TS? AND WHEN WILL THEY FINALLY ALLOCATE THE DATA AS PROMISED IN-STORE?
Your lack of response only highlights your disregard for your customers and the false promises you make.
Your lack of response only highlights your disregard for your customers and the false promises you make.
Let me remind you: on 17 August 2024, I purchased a cell phone at Truworths Birch Acres Mall, expecting to receive 18GB of MTN data as advertised. I met all the requirements—recharging with more than R30 MTN airtime—but received no data.
Despite multiple attempts to contact your so-called “customer care” and even reaching out to the store directly, NOTHING has been done. You continue to leave me hanging with no data, no explanation, and no resolution.
Your silence speaks volumes about your lack of care and concern for your customers. This is beyond unprofessional—it's a clear demonstration of how little Truworths values the people who support your business.
Enough is enough! I expect immediate action and an apology for this shocking treatment. If Truworths continues to ignore this complaint, rest assured that I will escalate this further. This kind of neglect is unacceptable!
Let me remind you: on 17 August 2024, I purchased a cell phone at Truworths Birch Acres Mall, expecting to receive 18GB of MTN data as advertised. I met all the requirements—recharging with more than R30 MTN airtime—but received no data.
Despite multiple attempts to contact your so-called “customer care” and even reaching out to the store directly, NOTHING has been done. You continue to leave me hanging with no data, no explanation, and no resolution.
Your silence speaks volumes about your lack of care and concern for your customers. This is beyond unprofessional—it's a clear demonstration of how little Truworths values the people who support your business.
Enough is enough! I expect immediate action and an apology for this shocking treatment. If Truworths continues to ignore this complaint, rest assured that I will escalate this further. This kind of neglect is unacceptable!