1 reviews | Active since Aug 2018
False advertising
On the 01 Aug and 02 Aug 2018 I purchased items online from truworths. These items were on sale and I had noticed in one of the stores that there was a further 50% off when payment went through my truworths card I noticed that I didn't get such 50% and I assumed that correction was going to be done during delivery of which it didn't happen. I also noticed that the ordered items had this further 50% off but I paid more. After being unlucky contacting their head office I went to truworths Musgrave center and Hloniphile assisted by contacting online. I was then told by Talia Dennis that online prices are different to that of stores I explained that there was nothing written stating what she was saying but she was adamant that it's the company policy.I was then assisted by the store manager,Andrea she was only able to give TRUROYALTY discount which is way more than what the items were selling for when I made purchases. I was so disappointed with truworths considering that I been a loyal customer for many years
Thank you for your post and bringing this matter to our attention.
We refer to your online purchase dated 01 and 02 August 2018, under reference numbers o***1 and o***7, and note your complaint regarding the additional discount appearing on the swing tickets attached to the garments delivered to you pursuant to the above Online Order.
At the time that your Online Order was concluded, we had our Real Sale promotion running and there was no specific percentage off. Any further discounts were either implemented after the conclusion of the Online Order or app**** only to in store purchases. Accordingly, such further discounts were not app**** retrospectively to your Online Order.
The prices displayed on the website at the time your Online Order was concluded were correct and constitute a binding offer. A binding contract was then concluded upon acceptance by you of such offer when finalising your order and making payment.
In this instance, there was no error in the price displayed on the website and we regret that you were therefore not entitled to benefit of the lower price appearing on the swing ticket upon delivery.
We have however been informed that you were assisted by the Store Manager upon your recent visit to our Musgrave store.
We trust you find the above to be in order and regret any inconvenience or misunderstanding that may have been caused.
Yours sincerely,
Truworths Online Team
Thank you for your post and bringing this matter to our attention.
We refer to your online purchase dated 01 and 02 August 2018, under reference numbers o***1 and o***7, and note your complaint regarding the additional discount appearing on the swing tickets attached to the garments delivered to you pursuant to the above Online Order.
At the time that your Online Order was concluded, we had our Real Sale promotion running and there was no specific percentage off. Any further discounts were either implemented after the conclusion of the Online Order or app**** only to in store purchases. Accordingly, such further discounts were not app**** retrospectively to your Online Order.
The prices displayed on the website at the time your Online Order was concluded were correct and constitute a binding offer. A binding contract was then concluded upon acceptance by you of such offer when finalising your order and making payment.
In this instance, there was no error in the price displayed on the website and we regret that you were therefore not entitled to benefit of the lower price appearing on the swing ticket upon delivery.
We have however been informed that you were assisted by the Store Manager upon your recent visit to our Musgrave store.
We trust you find the above to be in order and regret any inconvenience or misunderstanding that may have been caused.
Yours sincerely,
Truworths Online Team